On-Site Maintenance Manager — Lead Team & Residents

Acento Real Estate Partners LLC.; Gaithersburg (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HRA partially paid by employer

Short & long-term disability

Life insurance

18 days Paid time Off

11.5 days Paid Holidays

Employee Assistance Plan (EAP)

401(k) with 4% employer match

Quarterly bonuses

Employee referral program

Job summary

Acento Real Estate Partners LLC in the Washington, DC area is seeking a proactive Service Manager to oversee on-site maintenance operations and lead the service team across multifamily properties. You will coordinate day-to-day tasks, assign work orders, and ensure timely, high-quality results.

Ideal candidates bring 5+ years of hands-on maintenance experience, 5+ years of supervision, and EPA/HVAC certification. Proficiency with OnSite, Excel, Outlook, and Teams is preferred.

Qualifications

• 5+ years of hands-on experience in property maintenance including HVAC, electrical, carpentry, plumbing, and appliance repair.
• 5+ years of supervisory experience leading maintenance teams.
• EPA/HVAC Universal Certification strongly preferred.

Responsibilities

• Lead Maintenance Operations: Oversee and coordinate day-to-day maintenance tasks, assigning work orders and ensuring timely, high-quality completion.
• Team Supervision: Manage and mentor the on-site maintenance team, fostering a positive, professional, and efficient working environment.
• Preventative & Reactive Maintenance: Ensure building systems (HVAC, plumbing, electrical, appliances, carpentry, and painting) are well-maintained and fully operational.
• Compliance & Safety: Ensure all work is completed in accordance with company policies, safety regulations, and industry standards.
• Inventory & Records: Maintain accurate records of service requests, preventative maintenance, parts orders, and vendor coordination.
• Staff Scheduling & Hiring: Manage shift schedules, recruit new maintenance personnel as needed, and support training and onboarding efforts.
• Resident Satisfaction: Provide excellent customer service and communicate effectively with residents regarding service timelines and updates.

Skills

Maintenance leadership

HVAC repair

Electrical work

Plumbing

Carpentry

Team supervision

Customer service

Documentation/records

Education

EPA/HVAC Universal Certification

Tools

Onesite

Excel

Outlook

Microsoft Teams

Job description

Acento Real Estate Partners LLC in the Washington, DC area is seeking a proactive Service Manager to oversee on-site maintenance operations and lead the service team across multifamily properties. You will coordinate day-to-day tasks, assign work orders, and ensure timely, high-quality results.

Ideal candidates bring 5+ years of hands-on maintenance experience, 5+ years of supervision, and EPA/HVAC certification. Proficiency with OnSite, Excel, Outlook, and Teams is preferred.