On-Site Mailroom Supervisor (Customer-Focused)

State of Oklahoma; Comanche (TX); On-site; USD 31,000 - 38,000; Full time

Job summary

State of Oklahoma is seeking a Mailroom Clerk at Chief James Smith Correctional Center. The role involves handling mail, serving customers, and coordinating clerical duties on-site to support agency operations.

Responsibilities include supervising staff, processing information requests, managing mail and postage, and maintaining accurate records. This is a full-time, on-site position with non-negotiable compensation and a focus on public service delivery.

Qualifications

• One year of experience in sales, public contact work, handling and processing mail, or general office clerical work; plus four additional years of experience in customer service, mail room operations or technical clerical work.
• Some positions may require traveling for job-related duties.
• This is an on-site position and is not eligible for remote work.
• Knowledge of methods and procedures concerning public contact; of telephone procedures; of spelling, punctuation and grammar, of arithmetic; and of supervisory principles.

Responsibilities

• Supervises employees engaged in providing services and information to all customers, and trains staff.
• Responds to requests for informational materials and ensures an adequate inventory of materials.
• Prepares notices of statements and sends copies to customers; reconciles discrepancies in billing and issues reminders.
• Maintains inventory or records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise.
• Receives customers or visitors; answers telephone calls; secures and provides requested information; directs requests to those who can assist.

Skills

Public contact

Telephone procedures

Communication

Supervisory principles

Tools

Computers

Office equipment

Job description

State of Oklahoma is seeking a Mailroom Clerk at Chief James Smith Correctional Center. The role involves handling mail, serving customers, and coordinating clerical duties on-site to support agency operations.

Responsibilities include supervising staff, processing information requests, managing mail and postage, and maintaining accurate records. This is a full-time, on-site position with non-negotiable compensation and a focus on public service delivery.