Mailroom Supervisor - Customer Service & Operations

State-of-Oklahoma; Oklahoma; On-site; USD 31,000 - 38,000; Full time

Job summary

State of Oklahoma’s Department of Corrections invites applications for a Mailroom Clerk at Chief James Smith Correctional Center. The role provides front-line customer service, processes mail, and supports daily operations under supervision.

Responsibilities include supervising staff, answering information requests, preparing notices, handling mail and parcels, and ensuring accurate records and inventory in a fast-paced on-site environment.

Qualifications

• One year of experience in sales, public contact work, handling and processing mail, or general office clerical work.
• Four additional years of experience in customer service, mail room operations or technical clerical work.
• Knowledge of laws and rules concerning program or services being provided; ability to communicate effectively.

Responsibilities

• Supervises employees delivering services and trains staff.
• Responds to requests for informational materials and researches needs.
• Prepares notices and reconciles discrepancies in billing.
• Maintains inventory and records; purchases materials and manages displays.
• Receives customers and answers calls; directs information requests.
• Prepares mail and parcels for mailing; sorts and distributes mail; operates postage meters.
• Develops and enforces daily operations policies and procedures.

Skills

Public contact

Telephone procedures

Spelling & grammar

Arithmetic

Program knowledge

Training

Supervisory principles

Leadership

Customer service

Data gathering

Tools

Computers

Job description

State of Oklahoma’s Department of Corrections invites applications for a Mailroom Clerk at Chief James Smith Correctional Center. The role provides front-line customer service, processes mail, and supports daily operations under supervision.

Responsibilities include supervising staff, answering information requests, preparing notices, handling mail and parcels, and ensuring accurate records and inventory in a fast-paced on-site environment.