On-Site Luxury Home Warranty & Service Specialist

Toll Brothers; Florida; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/dental benefits

401(k) with company match

Discounts on mortgages

Discounts on Toll Brothers homes

Discounts on appliances

Job summary

Toll Brothers in St. Johns, Florida, is seeking a Construction Customer Care Representative to deliver quality warranty service to homeowners. This on-site role supports the luxury homebuying experience after move-in and includes Home Complete inspections prior to orientation.

The position requires coordinating with homeowners and trade partners, managing service requests, and contributing to customer satisfaction metrics. Excellent communication and organization are essential.

Qualifications

• High school diploma or equivalent is required.
• 3–5 years of residential construction experience.
• Experience with a service department is preferred.
• 1–3 years of Customer Service Experience is preferred.

Responsibilities

• Conduct routine Homeowner meetings to observe and assess warranty request submissions.
• Service appointment communications and coordination between Homeowners and Trade Partners.
• Service Request Management: entering, updating, closing and Purchase Order processing.
• Conduct Home Complete/Quality Inspections prior to delivery to the Customer.
• Responsible for customer satisfaction metrics related to homeowners served.
• All other duties as assigned.

Skills

Detail oriented

Time management

Creative problem-solving

Education

High school diploma

Tools

Outlook

Excel

Word

Job description

Toll Brothers in St. Johns, Florida, is seeking a Construction Customer Care Representative to deliver quality warranty service to homeowners. This on-site role supports the luxury homebuying experience after move-in and includes Home Complete inspections prior to orientation.

The position requires coordinating with homeowners and trade partners, managing service requests, and contributing to customer satisfaction metrics. Excellent communication and organization are essential.