On-Site Luxury Concierge for Residential Living

Rose Associates; New York (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Rose Associates is seeking a polished, service-oriented Concierge to join a luxury residential community, serving as the welcoming first contact for residents and guests while delivering thoughtful, attentive service.

The Concierge will coordinate packages, provide local amenity information, and act as a central contact to ensure requests reach the right team. This on-site role requires strong communication, organization, and basic security awareness.

Qualifications

• Excellent customer service and interpersonal skills.
• Professional, polished, and courteous demeanor with strong verbal and written communication.
• Proficiency with computers and Microsoft Office; familiarity with Yardi and other property management software applications is preferred.
• Strong organizational and multitasking abilities, with the ability to prioritize requests and manage competing responsibilities.
• Familiarity with basic security procedures and building access protocols.
• Active New York State Security Guard License is a plus.
• Must be authorized to work in the United States.

Responsibilities

• Welcome residents, guests, and visitors with a friendly, professional, and attentive demeanor.
• Coordinate the receipt of incoming packages and deliveries, promptly notify residents of arrivals, and assist with package pickups and delivery requests.
• Provide residents and guests with information about community amenities, local services, dining, entertainment, and neighborhood events.
• Stay informed about local attractions, events, and services to provide helpful and accurate recommendations.
• Serve as a central point of contact for residents, responding to inquiries, addressing concerns, relaying messages, and ensuring requests are directed to the appropriate team members.
• Monitor building entrances and support established access control procedures in coordination with appropriate building personnel.
• Maintain a professional and courteous presence while interacting with residents, guests, vendors, staff, and other visitors.
• Follow established workplace safety procedures and building policies.
• Maintain an organized and welcoming concierge area and assist with other building-related responsibilities as needed.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Organization

Multitasking

Security awareness

Education

New York Security Guard License

Tools

Yardi

MS Office

Property mgmt software

Job description

Rose Associates is seeking a polished, service-oriented Concierge to join a luxury residential community, serving as the welcoming first contact for residents and guests while delivering thoughtful, attentive service.

The Concierge will coordinate packages, provide local amenity information, and act as a central contact to ensure requests reach the right team. This on-site role requires strong communication, organization, and basic security awareness.