On-Site Luxury Concierge — Resident Experience

Rose Associates Inc.; New York (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Rose Associates Inc. seeks a polished Concierge to welcome residents and guests at a luxury residential community in New York. You will deliver attentive service, manage packages, and share information about amenities, local services, and events.

The role centers on building relationships, anticipating resident needs, and maintaining a professional, courteous presence. On-site responsibilities include access control and safety procedures while providing exemplary resident experiences.

Qualifications

• Excellent customer service and interpersonal skills.
• Professional, polished, and courteous demeanor, with strong verbal and written communication skills.
• Proficiency with computers and Microsoft Office; familiarity with Yardi and other property management software applications is preferred.

Responsibilities

• Welcome residents, guests, and visitors with a friendly, professional, and attentive demeanor.
• Coordinate the receipt of incoming packages and deliveries, promptly notify residents of arrivals, and assist with package pickups and delivery requests.
• Provide residents and guests with information about community amenities, local services, dining, entertainment, and neighborhood events.
• Stay informed about local attractions, events, and services to provide helpful and accurate recommendations.
• Serve as a central point of contact for residents, responding to inquiries, addressing concerns, relaying messages, and ensuring requests are directed to the appropriate team members.
• Monitor building entrances and support established access control procedures in coordination with appropriate building personnel.
• Maintain a professional and courteous presence while interacting with residents, guests, vendors, staff, and other visitors.
• Follow established workplace safety procedures and building policies.
• Maintain an organized and welcoming concierge area and assist with other building-related responsibilities as needed.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Microsoft Office

Yardi

Organization

Multitasking

Security procedures

Tools

Yardi

Job description

Rose Associates Inc. seeks a polished Concierge to welcome residents and guests at a luxury residential community in New York. You will deliver attentive service, manage packages, and share information about amenities, local services, and events.

The role centers on building relationships, anticipating resident needs, and maintaining a professional, courteous presence. On-site responsibilities include access control and safety procedures while providing exemplary resident experiences.