Onsite Digital Product & Customer Onboarding Analyst

MSC Mediterranean Shipping Company SA; Charleston (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance – up to $50,000

Long-term disability benefits

401K Plan – Safe Harbor

Wellness Program

Corporate Partner Discount Programs

Job summary

MSC Mediterranean Shipping Company USA is seeking a customer support specialist to handle onboarding for our e-commerce portal and other digital platforms. You will work with internal teams to resolve issues, provide training demos, and ensure a high standard of customer experience.

The role requires on-site presence five days a week at our Charleston office, with a focus on fast problem solving, process improvement, and customer relationship development.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Prior experience on a similar role (e.g. website / e-commerce support), customer service, call center, supply chain, transportation, shipping, logistics, freight forwarding, administrative or clerical jobs
• English: advanced
• Ability and passion to learn new software and current & future e-commerce portal functionalities
• Quick learner with great problem solving and logical thinking skills
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Experienced in presenting and training
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel

Responsibilities

• Interacts with customers to provide support and information for our e-commerce B2B customer portal and other digital platforms.
• Provides timely and accurate response to customer inquiries, following corporate guidelines.
• Generates potential solutions to customer issues and ensures appropriate actions are taken.
• Maintains customer accounts and records of customer interactions.
• Fosters continued adoption and engagement for the assigned digital platforms.
• Identifies potential customers based on data analytics.
• Maintains knowledge about features and functionalities for platforms and provides SME support.
• Establishes and maintains positive relationships with customers.
• Escalates unique or complex issues to the supervisor for resolution.

Skills

Customer service

Problem solving

MS Excel

Training experience

Team player

Attention to detail

Time management

Learning new software

Education

Bachelor’s degree preferred or equivalent experience

Tools

MS Excel

Job description

MSC Mediterranean Shipping Company USA is seeking a customer support specialist to handle onboarding for our e-commerce portal and other digital platforms. You will work with internal teams to resolve issues, provide training demos, and ensure a high standard of customer experience.

The role requires on-site presence five days a week at our Charleston office, with a focus on fast problem solving, process improvement, and customer relationship development.