Export Customer Service Representative

MSC Mediterranean Shipping Company SA; Chicago, Northern (IL, KY); Hybrid; USD 48,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Life Insurance up to $50,000

401K Plan

Short/Long-Term Disability

Job summary

MSC Mediterranean Shipping Company is seeking a customer service associate to support clients with shipments and inquiries. This role is on-site in Chicago, requiring five days per week in the office.

You will manage bookings, coordinate with carriers, and maintain records to ensure data integrity and timely updates. Ideal candidates have a Bachelor’s degree or equivalent experience, strong communication skills, and proficiency in MS Excel.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Experience working in an international environment is a plus.
• Ability to develop and maintain positive client and vendor relationships.
• Attention to detail; advanced communication and customer orientation.
• Proactivity and strong organization; ability to work in a team.
• Proficiency in English and MS Excel is expected.

Responsibilities

• Provides comprehensive assistance to clients, addressing inquiries and concerns regarding shipments while delivering exceptional customer service.
• Maintains meticulous records of customer interactions for management reports and data integrity.
• Communicates with clients via phone and email to troubleshoot and solve problems; builds positive relationships.
• Coordinates bookings and export shipment activities following MSC procedures; assists clients in troubleshooting bookings.
• Maintains close communication with carriers and other agencies to facilitate coordination and provide updates on shipment status.
• Updates records for reports and supports management decisions.
• Presence on-site five days per week.

Skills

Customer service

Communication

Attention to detail

Organization

Time management

Proactivity

Problem solving

Team player

English

Education

Bachelor’s degree

Tools

MS Excel

Job description

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

48,000.00 - 56,000.00USD

Looking for a career opportunity but have no experience? At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!

Job Summary/ Key Responsibilities

Provides comprehensive assistance to clients, addressing inquiries and concerns regarding their shipments while delivering exceptional customer service to ensure client satisfaction. Maintains meticulous records of customer interactions to uphold data integrity for management reports and consistently meets productivity and service level standards.

• Communicates effectively with clients via phone and email to troubleshoot and solve problems while cultivating positive relationships.
• Collaborates with team members and departments to optimize task execution, meet deadlines, and observe corporate guidelines for addressing customer inquiries; works with departments to amend and fix any discrepancies.
• Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
• Handles booking processes in the internal system based on client requirements, updates information accordingly, and coordinates all export shipment activities following MSC procedures; Assists clients in troubleshooting and problem solving regarding the bookings assigned.
• Maintains close communication with carriers and other agencies involved to facilitate seamless coordination and provide regular updates on shipment status.
• Updates records for reports as required by management, contributing to informed decision-making.
• Anticipates potential problems and demonstrates problem-solving skills to address unforeseen issues, going the extra mile to enhance the customer's experience.
• Presence required on‑site 5 days per week

This role requires working on‑site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off‑site duties are being performed.

Qualifications & Key Competencies

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• Experience working in an international environment, a plus
• Ability to successfully develop and maintain positive client and vendor relationship
• Attention to detail: advanced
• Communication skills: advanced
• Customer orientation: advanced
• Dependability: advanced
• Organization skills & time management: intermediate
• Proactivity: intermediate
• Problem solving: fundamentalProductivity: advanced
• Team player: advanced
• English: advanced
• MS Excel with the ability to learn new software: intermediate

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time
• Must be able to commute to the designated office location
• Presence required on‑site 5 days per week

Work Authorization

• Authorization to work in the U.S

What We Offer

• Health, Rx, Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long-term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effectiveday one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives
• CorporatePartner Discount Programs

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws

If you need a reasonable accommodation for any part of the employment process, please contact us by email [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, visit MSC Mediterranean Shipping Company