On-site Lisbon Support Specialist – AI & Billing Expert
Ocupacao
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Descrizione del lavoro
Ocupacao in Lisbon, Portugal is seeking an Operations Customer Expert to provide premium multi-channel support for leading global social platforms. You will assist with account setup, billing, and AI feature rollouts, delivering high-quality service across chat, email, and phone channels.
The role requires fluent English, strong technical adaptability, and flexibility for rotating day or night shifts. On-site duties include a modern workplace and comprehensive benefits.
Competenze
- Fluent/native English required.
- Strong technical adaptability and communication skills.
- Willingness to work rotating day/night shifts.
Mansioni
- Account & Billing Management: Support sign-ups, renewals, plan tiers, and billing inquiries.
- AI & Product Guidance: Educate users on premium features and AI tools to maximize product value.
- Multi-Channel & Outbound Support: Handle inquiries with a high-touch, personalized approach.
- Technical Troubleshooting: Diagnose and resolve native app issues to ensure a seamless experience.
Conoscenze
Descrizione del lavoro
Ocupacao in Lisbon, Portugal is seeking an Operations Customer Expert to provide premium multi-channel support for leading global social platforms. You will assist with account setup, billing, and AI feature rollouts, delivering high-quality service across chat, email, and phone channels.
The role requires fluent English, strong technical adaptability, and flexibility for rotating day or night shifts. On-site duties include a modern workplace and comprehensive benefits.
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