Build Your Career in AI — English Technical Customer Support | Lisbon

Savior Artigos Texteis Lda; United States; Remote; USD 15,000 - 18,000; Full time

Benefits offered by this job

Private health & dental insurance

22 days annual leave

Compensated training

Job summary

Ocupacao in Lisbon, Portugal, is seeking an experienced customer support professional to join an international team working with AI products. The role is on-site with day shifts and a rotating schedule from 07:00 to 22:00, requiring strong English communication and a customer-first mindset.

You will troubleshoot account access, handle billing inquiries, guide customers on using AI tools, and support both individuals and businesses across multiple channels in a fast-paced tech environment.

Qualifications

• Previous experience in Customer Service, Customer Support, IT Support, or Technical Support is required.

Responsibilities

• Troubleshooting account access and user issues.
• Supporting billing and invoicing inquiries.
• Guiding customers on how to use AI products effectively.
• Supporting both individual and business users across multiple channels.

Skills

Customer service

English proficiency

Troubleshooting

Learning new tools

Job description

Already have experience in Customer Support, IT Support, or Technical Support and want to move closer to the AI industry?

This could be your next step.

Join an international support team assisting users of a leading AI research and deployment company whose technology is used for writing, coding, research, automation, and more.

Lisbon, Portugal | On-site

English-speaking role

Day Shift | Rotating schedule between 07:00-22:00

Why consider this role?

Instead of supporting a traditional product, you'll work closely with users of one of today's most relevant technology categories: generative AI.

Compensation & Benefits

• €1,320.67 monthly package
• Performance bonus up to €200/month
• Private health & dental insurance after contract signature
• 22 days of annual leave
• Compensated training upon successful completion

You'll gain hands-on exposure to:

• Troubleshooting account access and user issues
• Supporting billing and invoicing inquiries
• Guiding customers on how to use AI products effectively
• Supporting both individual and business users across multiple channels
• Working in an international, fast-paced tech environment

We're Looking For

• Previous experience in Customer Service, Customer Support, IT Support, or Technical Support is required
• Strong English communication skills
• Comfortable troubleshooting digital products and learning new tools
• Customer-focused, analytical, and able to explain solutions clearly
• Available for rotating shifts Monday-Sunday

If you already have support experience and want to add AI industry exposure to your career, I'd love to hear from you.

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