Customer Support Specialist – English (Lisbon)

Savior Artigos Texteis Lda; United States; Remote; USD 15.000 - 19.000; Vollzeit

Benefits dieser Stelle

Meal card

Health insurance

Training program

Zusammenfassung

Ocupacao in Lisbon, Portugal is seeking an Operations Customer Expert to provide premium multi-channel support for leading global social platforms. You will assist with account setup, billing, and AI feature rollouts, delivering high-quality service across chat, email, and phone channels.

The role requires fluent English, strong technical adaptability, and flexibility for rotating day or night shifts. On-site duties include a modern workplace and comprehensive benefits.

Qualifikationen

• Fluent/native English required.
• Strong technical adaptability and communication skills.
• Willingness to work rotating day/night shifts.

Aufgaben

• Account & Billing Management: Support sign-ups, renewals, plan tiers, and billing inquiries.
• AI & Product Guidance: Educate users on premium features and AI tools to maximize product value.
• Multi-Channel & Outbound Support: Handle inquiries with a high-touch, personalized approach.
• Technical Troubleshooting: Diagnose and resolve native app issues to ensure a seamless experience.

Kenntnisse

Customer support

Multi-channel support

English fluency

Technical adaptability

Jobbeschreibung

• Location: Lisbon, Portugal (On-site)
• Work Type: Full-Time (40h/week) | Day or Night Shifts Available
• Base Compensation: €1,237.83 gross/month + up to €300/month Performance Bonus

About The Role

As an Operations Customer Expert, you will deliver premium multi-channel support (chat, email, phone) to users of leading global social platforms. You'll help users navigate account setups, billing, native app troubleshooting, and exciting AI feature rollouts.

Key Responsibilities

• Account & Billing Management: Support sign-ups, renewals, plan tiers, and billing inquiries.
• AI & Product Guidance: Educate users on premium features and AI tools to maximize product value.
• Multi-Channel & Outbound Support: Handle inquiries with a high-touch, personalized approach.
• Technical Troubleshooting: Diagnose and resolve native app issues to ensure a seamless experience.

What We Offer

• Competitive Pay: €1,237.83 gross fixed monthly salary (includes monthly holiday/Christmas allowances + €154 net meal card).
• Bonus Potential: Earn up to €300/month in performance incentives.
• Health Coverage: Private medical and dental insurance upon contract signing.
• Paid Onboarding: 10-day intensive training program (€92.80/week allowance).
• Modern Workplace: On-site lounge, cafeteria, and top-tier amenities right by main transport hubs.

Requirements

• Fluent / Native-level English skills.
• Strong technical adaptability and customer communication skills.
• Availability for rotating schedules within your preferred shift option (Day or Night).