English Customer Support Representative – Lisbon

Savior Artigos Texteis Lda; United States; À distance; USD 11 000 - 19 000; Plein temps

Avantages offerts par ce poste

Health insurance

Meal allowance

Training program

Contract path to permanent role

On-site Lisbon role

Résumé du poste

Ocupacao in Lisbon, Portugal, is seeking a Customer Support Representative to engage with registered users via phone, email and chat.

You will help users navigate the platform, resolve inquiries quickly and deliver empathetic assistance in a fast-paced environment. The position is full-time on-site with a competitive monthly package including base salary, allowances and a performance bonus.

Qualifications

• Fluent English communication, both written and spoken.
• Proven customer service experience and strong problem-solving skills.
• Ability to deliver empathetic support in a fast-paced environment.

Responsabilités

• Assist users across telephone, email, and chat.
• Help users navigate platform products and services.
• Resolve inquiries quickly while maintaining high user satisfaction.

Connaissances

English fluency

Customer service

Description du poste

Are you looking to kickstart or advance your international career in one of Europe's most vibrant coastal cities? We are hiring a Customer Support Representative to join our dynamic team in Lisbon, Portugal, supporting one of the world's leading digital platforms!

If you are a strong English communicator passionate about delivering exceptional user experiences, this is your opportunity to relocate to Lisbon with a secure, stable, and rewarding career path.

Why Join Us

• Attractive Compensation: Up to €1,527.33 gross/month (including a total base package of €1,227.33 + up to €300/month performance bonus).
• Tax-Free Meal Perks: €154.00 monthly meal allowance paid via a tax-exempt pre-paid card.
• Health & Wellness: Free private health and dental insurance provided upon signing your contract.
• Career Growth & Stability: 12-month renewable contract with a clear path to a permanent role after 2 years.
• Fully Paid Training: Comprehensive 15-day English training program to set you up for full success.

The Role

As a Customer Support Representative, you will act as the first point of contact for registered users and community members across telephone, email, and chat.

• Assist users in navigating platform products, tools, and services effortlessly.
• Resolve inquiries efficiently while ensuring high standards of user satisfaction.
• Deliver high-quality, empathetic support in a fast-paced environment.

Package & Working Hours

• Work Schedule: Full-time (40 hours/week | 8 hours/day + 1-hour lunch break).
• Location: On-site in Lisbon, Portugal.
• Monthly Package Breakdown:
  • Base Salary: €920.00
  • Holiday Allowance: €76.67
  • Christmas Allowance: €76.67
  • Meal Allowance: €154.00 (Tax-free)
  • Total Base Package: €1,227.33 / month
  • Performance Bonus: Up to €300.00 / month

Requirements

• High proficiency/fluency in English (written and spoken).
• Strong communication, active listening, and problem-solving skills.
• Customer-first mindset with an enthusiasm for tech and community platforms.
• Eligibility or willingness to work full‑time on‑site in Lisbon, Portugal.