On-Site Linux Help Desk – Pentagon/GCCS Support

Integrated Computer Solutions, Inc.; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology solutions firm is seeking a Help Desk Specialist to oversee the operations of UNIX/Linux systems at the Pentagon. The role involves providing Tier 1 and Tier 2 technical support and demands a keen eye for resolving issues promptly. Ideal candidates will have at least a high school diploma, 5 years of UNIX/Linux experience, and possess a Top-Secret Clearance. The position is 100% on-site and requires successful performance management in a dynamic environment.

Qualifications

• 5 years of technical experience with UNIX/Linux support in network environments.
• Minimum active Top-Secret Clearance with Sensitive Compartmented Information.
• DoD 8570 / 8140 Information Assurance Technical Level II.

Responsibilities

• Provide Tier 1 and Tier 2 support for UNIX/Linux systems.
• Resolve technical issues for customers promptly on first contact.
• Maintain ticket management system for documenting user issues.
• Monitor Key Performance Indicators and recommend improvements.
• Ensure cybersecurity posture of managed systems is maintained.

Skills

UNIX/Linux support

Technical troubleshooting

Customer service

Cybersecurity posture maintenance

Education

High school diploma

CompTIA Security+CE

Job description

A technology solutions firm is seeking a Help Desk Specialist to oversee the operations of UNIX/Linux systems at the Pentagon. The role involves providing Tier 1 and Tier 2 technical support and demands a keen eye for resolving issues promptly. Ideal candidates will have at least a high school diploma, 5 years of UNIX/Linux experience, and possess a Top-Secret Clearance. The position is 100% on-site and requires successful performance management in a dynamic environment.