On-Site Lighting & Shading Tech — Travel‑Ready

ICIMS - Lutron Electronics Company, Inc

Chicago (IL)

On-site

USD 69,000 - 81,000

Full time

8 days ago

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Job summary

Lutron Electronics Company, Inc. is seeking a Field Services Specialist to support the Chicago, IL metro area, delivering on-site commissioning and maintenance of advanced lighting and shading systems.

You will be the client-facing expert, traveling to diverse commercial sites, solving technically complex issues, and training users to maximize system performance. This role requires 5+ years in electro-mechanical fields and strong customer service.

Qualifications

5+ years of electro‑mechanical or related field experience.
Proficient with Outlook/Teams and Microsoft productivity tools.
Strong customer service and on-site communication skills.
Willing to travel up to 30% and possess a valid driver's license.
Authorized to work in the U.S. with no visa sponsorship needed.

Responsibilities

Deliver exceptional customer service by providing on-site support and technical expertise to Lutron clients, ensuring a seamless experience throughout the system lifecycle.
Master the commissioning, troubleshooting, and repair of all Lutron Commercial Systems, adhering to established field service protocols and best practices.
Coordinate and manage site visits with contractors, facility managers, and other stakeholders to ensure accurate and efficient system installation and integration.
Operate independently across diverse commercial job sites, adapting to fast-paced environments and shifting priorities with professionalism and agility.
Support the full lifecycle of Lutron products, including diagnostics, repairs, user training, and system upgrades to maximize performance and customer satisfaction.
Act as a subject matter expert for legacy systems and products, providing knowledgeable support and guidance to clients and internal teams.
Collaborate cross-functionally with engineering, sales, and support teams to enhance service delivery, resolve issues, and drive continuous improvement in customer experience.