Field Services Technician – Lighting Systems

Lutron Electronics Co., Inc; Chicago (IL); On-site; USD 69,000 - 81,000; Full time

Benefits offered by this job

401k match

Health insurance

Dental insurance

Life insurance

Paid vacation

Flexible spending accounts

Tuition reimbursement

Job summary

Lutron Electronics is seeking a Field Services Specialist to join our Chicago area team. You will be the face of Lutron at customer sites, commissioning and maintaining advanced lighting and shading systems while delivering outstanding on-site service.

This role requires electro-mechanical experience, strong problem-solving, and the ability to travel up to 30% to diverse commercial locations. You will collaborate with engineering, sales, and support teams to ensure customer satisfaction and

Qualifications

• High School Diploma or GED equivalent required.
• 5+ years of electro-mechanical or related field experience.
• Experience with troubleshooting electrical systems.
• Proficiency with Windows-based productivity software and Outlook/Teams.
• Strong customer service skills for on-site environments.
• Willingness to travel about 30% and valid driver’s license.
• U.S. work authorized; no visa sponsorship offered.
• Ability to work independently across diverse commercial sites.

Responsibilities

• Deliver exceptional customer service on-site, ensuring a seamless experience.
• Master commissioning, troubleshooting, and repair of Lutron Commercial Systems.
• Coordinate and manage site visits with contractors and facility managers.
• Operate independently across diverse commercial job sites.
• Support the full lifecycle of Lutron products, including diagnostics and upgrades.
• Act as a subject matter expert for legacy systems.
• Collaborate cross-functionally with engineering, sales, and support teams.

Skills

Customer service

On-site support

Troubleshooting electrical systems

Electro-mechanical experience

Travel 30%

Education

High School Diploma or GED

Tools

Outlook/Teams

Microsoft Office

Computer networking

Job description

Lutron Electronics is seeking a Field Services Specialist to join our Chicago area team. You will be the face of Lutron at customer sites, commissioning and maintaining advanced lighting and shading systems while delivering outstanding on-site service.

This role requires electro-mechanical experience, strong problem-solving, and the ability to travel up to 30% to diverse commercial locations. You will collaborate with engineering, sales, and support teams to ensure customer satisfaction and