On-Site Leasing & Resident Experience Specialist

The Community Builders Inc.; Northampton (MA); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

12 Paid Holidays

403(b) retirement plan with company a/

Health Savings Account contributions

Employer-paid life and disability保险

Employee Assistance Program

Job summary

The Community Builders, Inc. is seeking a Resident Specialist to provide a superior level of customer service to residents, guests and team members at the property site.

This role will show and lease apartments, assist in the moving process and provide administrative support to the Community and/or Services Maintenance Manager for a variety of property related tasks, ensuring site compliance with regulatory requirements.

Qualifications

• Excellent customer service, verbal and written communication (English language) skills.
• Ability to type at least 35 wpm.
• Demonstrated ability to learn and operate office systems including telephone, copier and computer systems.
• Proficiency with Microsoft Office including Word, Excel and MS Outlook.

Responsibilities

• Answer or return all calls promptly and with the highest level of customer service.
• Schedule appointments and conduct in-person visits as needed.
• Listen to resident requests, concerns and comments, refer them as appropriate.
• Develop relationships with residents to understand their needs and aspirations and develop trust.
• Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
• Greet prospective tenants and show the property and its features in accordance with established procedures.
• Process applications for approval and follow up with applicants.
• Pre-qualify prospects in accordance with the company procedures and housing requirements.
• Conduct service inspections with the Service Management team to ensure apartments are in move-in condition.
• Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
• Manage rental payment process.
• Prepare recertification and lease renewals, and enter data into tracking system.

Skills

Customer service

Typing 35 wpm

Office systems

Communication

Education

High school diploma or GED

Tools

Yardi

Microsoft Office

Job description

The Community Builders, Inc. is seeking a Resident Specialist to provide a superior level of customer service to residents, guests and team members at the property site.

This role will show and lease apartments, assist in the moving process and provide administrative support to the Community and/or Services Maintenance Manager for a variety of property related tasks, ensuring site compliance with regulatory requirements.