Lead Consumer Loan Processing Team – Growth & Impact

Patelco; Dublin (CA); On-site; USD 76,000 - 89,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with employer match

Paid time off (PTO)

Paid holidays

Employee Assistance Program (EAP)

Onsite fitness center

Job summary

Patelco Credit Union in California is seeking a Consumer Loan Processing Supervisor to lead a team of loan processors and ensure timely, compliant processing of new loan applications. You will collaborate with underwriters, branches and the Member Contact Center to meet organizational goals and deliver excellent member service.

The role requires leadership, strong communication, and a commitment to accuracy in a fast-paced environment.

Qualifications

• Must have HS Diploma/GED.
• Prior leadership experience and customer service experience.
• MS Office proficiency (Word, Excel, and Outlook).
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Prior consumer or mortgage lending experience preferred but not required.

Responsibilities

• Manage and review the consumer loan pipeline to ensure applications are processed in a timely manner while following all credit union policies and applicable regulatory guidelines.
• Supervise processors to ensure all requirements of the processing role are being completed timely and accurately.
• Train, coach and develop team to ensure production and quality metrics are consistently achieved.
• Achieve and maintain department/organizational goals related to quality, production, and member experience.
• Individually work with team members who are performing below established metrics, providing training and tips for success.
• In conjunction with the Consumer Loan Processing Manager provide goals and career pathing for team.
• Share best practices with Branch leadership as it relates to offering and providing members with consumer loan products.
• Identify and properly escape irregularities and inconsistencies as one of the lines of defense in fraud prevention.
• Understand and comply with all applicable federal and state laws and banking regulations and Patelco Credit Union’s policies and procedures.
• Work with technology team and other subject matter experts to scope, design and build for optimal member and team member experience in an agile environment.
• Ensure all policies and procedures are updated and maintained.
• Team time management.
• Perform other duties as required.

Skills

MS Office proficiency

Leadership experience

Customer service experience

Communication skills

Time management

Education

HS Diploma/GED

Job description

Patelco Credit Union in California is seeking a Consumer Loan Processing Supervisor to lead a team of loan processors and ensure timely, compliant processing of new loan applications. You will collaborate with underwriters, branches and the Member Contact Center to meet organizational goals and deliver excellent member service.

The role requires leadership, strong communication, and a commitment to accuracy in a fast-paced environment.