On-Site IT Technician: Retail Tech Support

Family Express Corporation; Valparaiso (IN); On-site; USD 52,000 - 64,000; Full time

Job summary

Family Express Corporation in Valparaiso, IN is seeking an IT Technician to provide daily support for store hardware, software, POS devices, and telecom. This on-site role requires occasional travel to other locations and a strong focus on customer service and brand values.

The ideal candidate will have a bachelor’s degree or equivalent experience, strong networking knowledge, and the ability to work independently while maintaining security of IT assets across locations.

Qualifications

• Situational awareness and strong analytical skills.
• Ability to work independently and resolve issues on first contact.
• Time management to handle multiple priorities.
• Experience with Microsoft Windows and POS devices.

Responsibilities

• Provide daily IT support across store hardware and software.
• Support POS devices and telecommunications.
• Maintain security of IT assets.
• Stage computers and other hardware for company needs.
• Collaborate with vendors and negotiate best pricing.

Skills

Situational awareness

Analytical skills

Independent work

First-time resolution

Time management

Interpersonal communication

Team player

Adaptability

Decision making

Networking basics

Windows OS

POS devices knowledge

Education

Bachelor’s Degree in Computer Science or equivalent

Tools

Radiant POS

Verifone POS

G7 POS

Job description

Family Express Corporation in Valparaiso, IN is seeking an IT Technician to provide daily support for store hardware, software, POS devices, and telecom. This on-site role requires occasional travel to other locations and a strong focus on customer service and brand values.

The ideal candidate will have a bachelor’s degree or equivalent experience, strong networking knowledge, and the ability to work independently while maintaining security of IT assets across locations.