On-Site IT Technician | Field Service Pro

Encore Technologies LLC; Cincinnati (OH); On-site; USD 48,000 - 64,000; Full time

Job summary

Encore Technologies LLC is seeking IT Field Services Technicians to provide on-site technical support, installation, and maintenance for clients in the Cincinnati area. You will diagnose hardware, software, and network issues, travel to client sites, and communicate clearly with end-users to resolve problems efficiently.

The role covers installation, configuration, hardware maintenance, and data backup/recovery tasks, with a focus on security compliance and thorough documentation of service

Qualifications

• Strong technical skills and ability to diagnose and resolve IT issues.
• Excellent communication and customer service mindset; explain issues clearly to non-technical users.

Responsibilities

• On-Site Technical Support: Travel to client locations to diagnose and resolve hardware, software, and network issues.
• Install, configure, and set up computer systems, servers, peripherals, and software at client sites or within the organization.
• Maintain detailed records of service calls and equipment configurations; complete service reports.

Skills

Strong technical skills

Problem-solving

Communication

Customer-focused

Job description

Encore Technologies LLC is seeking IT Field Services Technicians to provide on-site technical support, installation, and maintenance for clients in the Cincinnati area. You will diagnose hardware, software, and network issues, travel to client sites, and communicate clearly with end-users to resolve problems efficiently.

The role covers installation, configuration, hardware maintenance, and data backup/recovery tasks, with a focus on security compliance and thorough documentation of service