Field Service Technician

Encore Technologies LLC; Cincinnati (OH); On-site; USD 48,000 - 64,000; Full time

Job summary

Encore Technologies LLC is seeking IT Field Services Technicians to provide on-site technical support, installation, and maintenance for clients in the Cincinnati area. You will diagnose hardware, software, and network issues, travel to client sites, and communicate clearly with end-users to resolve problems efficiently.

The role covers installation, configuration, hardware maintenance, and data backup/recovery tasks, with a focus on security compliance and thorough documentation of service

Qualifications

• Strong technical skills and ability to diagnose and resolve IT issues.
• Excellent communication and customer service mindset; explain issues clearly to non-technical users.

Responsibilities

• On-Site Technical Support: Travel to client locations to diagnose and resolve hardware, software, and network issues.
• Install, configure, and set up computer systems, servers, peripherals, and software at client sites or within the organization.
• Maintain detailed records of service calls and equipment configurations; complete service reports.

Skills

Strong technical skills

Problem-solving

Communication

Customer-focused

Job description

Position Summary

IT Field Services Technicians are professionals responsible for providing on-site technical support, maintenance, and troubleshooting services to clients or organizations. They work directly in the field, addressing IT-related issues and ensuring that computer systems, networks, and technology infrastructure function effectively.

Responsibilities

On-Site Technical Support:

• Travel to client locations or within an organization to diagnose and resolve hardware, software, and network-related IT issues.
• Communicate effectively with clients or end-users to explain technical issues and solutions in non-technical language. Provide updates on service progress and estimated time of completion.

Installation And Configuration

• Install, configure, and set up computer systems, servers, peripherals, and software applications at client sites or within the organization.

Hardware Maintenance

• Perform routine maintenance, inspections, and repairs of computer hardware components, including desktops, laptops, servers, and networking equipment.

Software, Network, Account Management, And Data Backup/Recovery Troubleshooting

• Diagnose and resolve software issues, such as operating system errors, application glitches, and driver conflicts, to ensure proper functionality.
• Provide support for various operating systems (e.g., Windows, macOS, Linux) and assist users with software installation and troubleshooting.
• Identify and resolve network connectivity issues, including problems with routers, switches, cabling, and wireless networks.
• Troubleshoot and maintain peripheral devices, such as printers, scanners, and monitors, to ensure they function correctly.
• Assist with user account creation, password resets, and access control, ensuring that users have the necessary permissions and access rights.
• Implement data backup solutions and assist with data recovery in case of data loss or system failures.

Security Compliance

• Ensure that IT systems and configurations comply with security policies and standards. Address security vulnerabilities and enforce best practices.

Documentation

• Maintain detailed records of service calls, equipment configurations, and performed tasks. Complete service reports and documentation of findings and resolutions.
• Keep track of inventory, spare parts, and IT equipment in the field service vehicle to ensure availability for on-site repairs and replacements.

Other duties as assigned.

Qualifications

• Strong technical skills, problem-solving abilities, excellent communication, and a customer-focused mindset are crucial for success in this role.
• The ability to adapt to different IT environments and technologies is essential for IT Field Techs to provide effective on-site support.

Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.