On-Site IT Systems Support Specialist

Threshold-Enterprise; Scotts Valley (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Threshold-Enterprise in Scotts Valley, CA is seeking an IT System Support Technician to manage helpdesk functions and provide technical support across workstations, servers, software, and network components.

The role requires 5+ years in technology support, strong Windows 11 and server experience, and the ability to lead IT projects. On-site, with opportunities to improve workflows and documentation.

Qualifications

• 5+ years of technology support experience.
• Strong Windows 11 and Windows Server knowledge.
• Experience with server and application support.
• Experience with integration of existing business systems.
• Knowledge of network administration and basic topology.
• Understanding of IT as a service model and customer focus.
• Able to lift up to 50 pounds as needed.

Responsibilities

• Manage helpdesk functions and provide technical support to workstation users.
• Support servers, software, and network components.
• Lead IT projects when required.
• Develop and maintain documentation for processes and procedures.
• Monitor critical software/hardware systems availability and reliability.
• Understand relational database concepts and Windows desktop/server tech.
• Coordinate security events and manage network security infrastructure.
• Collaborate with teams to improve workflows and efficiency.
• Perform other tasks assigned by Threshold management.

Skills

Customer service

Multitasking

Communication

Problem solving

Project coordination

Education

Microsoft and/or Cisco Certification or equivalent education/work

Tools

Active Directory

Exchange Server

Windows Server

Network security tooling

Job description

Threshold-Enterprise in Scotts Valley, CA is seeking an IT System Support Technician to manage helpdesk functions and provide technical support across workstations, servers, software, and network components.

The role requires 5+ years in technology support, strong Windows 11 and server experience, and the ability to lead IT projects. On-site, with opportunities to improve workflows and documentation.