On-Site IT Support Technician (Travel)

Kids for the Future; White Oaks (NC); On-site; USD 30,000 - 39,000; Part time

Job summary

ALULA is seeking a part‑time IT Support Technician—On‑Site to provide hands‑on technology support across multiple facilities and locations. This role involves traveling between ALULA facilities, warehouses, and residences to resolve hardware, software, and connectivity issues, ensuring users stay productive.

The position emphasizes problem solving, people skills, and independent work, with the MSP handling first‑line helpdesk tasks and the on‑site expert stepping in when in-person support is

Qualifications

• Associate’s degree in Information Technology, Computer Science, or a related field OR equivalent experience.

Responsibilities

• Respond to hands-on, on-site IT issues and tickets.

Skills

Customer service

Communication

Troubleshooting

Problem solving

Networking basics

Windows & Microsoft 365

Active Directory/Entra ID

Education

Associate’s degree in Information Technology/CS or related field

High school diploma/GED with 2 years IT experience

Tools

Active Directory/Entra ID

Ticketing systems

Remote-support tools

Job description

ALULA is seeking a part‑time IT Support Technician—On‑Site to provide hands‑on technology support across multiple facilities and locations. This role involves traveling between ALULA facilities, warehouses, and residences to resolve hardware, software, and connectivity issues, ensuring users stay productive.

The position emphasizes problem solving, people skills, and independent work, with the MSP handling first‑line helpdesk tasks and the on‑site expert stepping in when in-person support is