On-Site IT Support Technician | Temp-to-Hire

Conifer-Realt; City of Rochester (NY); On-site; USD 48,000 - 62,000; Full time

Job summary

Conifer-Realt is seeking an IT service support technician to assist customers with questions and problems concerning computer systems, hardware, and software. The role blends remote and on-site support to guide configurations and troubleshoot issues efficiently.

Candidates should be proficient with Microsoft 365, Windows, macOS, printers, and common workplace apps, plus strong communication and customer-service skills. This full-time, on-site role is in Rochester, NY.

Qualifications

• 2+ years of demonstrable hands-on IT work supporting and resolving diverse desktop software and hardware issues.
• Proficiency in Microsoft 365 / Office 365 applications and troubleshooting.
• Basic understanding of networking concepts.
• Windows imaging.
• Printer support and networking.
• Knowledge of IP phone systems.
• Mobile device management.
• Microsoft Intune experience a plus.

Responsibilities

• Listen attentively to customers' questions and concerns and offer optimal solutions.
• Provide quick and effective assistance with information technology systems including Microsoft 365, Windows, macOS, iPads, iPhones, printers, and other common workplace applications both remotely and in person.
• Perform routine identity and access management tasks (account creation, access removal, password resets, multi-factor authentication).
• Prioritize customer satisfaction in all communications, directing unresolved issues to next level personnel.
• Utilize the ITSM tool (FreshService) to log, prioritize, and track user requests and incidents.
• Ensure timely responses and resolution of issues while maintaining clear and concise communication with customers.
• Asset Management in the ITSM tool (FreshService) to include the service desk specific product catalog, vendors, and locations.
• Ensure accurate inventorying of all assets under the service desk's responsibility throughout the asset lifecycle.
• Create and update service desk standard operating procedures (SOPs) to promote efficiency and consistency.
• Create and update User Guides to assist customers with troubleshooting minor problems independently.
• Collaborate across all IT Practices to elevate and resolve complex issues.
• Provide basic training to customers on Microsoft 365 applications and features.
• Administer Microsoft 365 user accounts.

Skills

Microsoft 365

Networking basics

Windows imaging

Printer support

IP phone systems

Mobile device mgmt

Intune experience

Education

Associate or Bachelor's degree in CS/IS or related field

Industry certifications preferred

Tools

FreshService

Microsoft Intune

Job description

Conifer-Realt is seeking an IT service support technician to assist customers with questions and problems concerning computer systems, hardware, and software. The role blends remote and on-site support to guide configurations and troubleshoot issues efficiently.

Candidates should be proficient with Microsoft 365, Windows, macOS, printers, and common workplace apps, plus strong communication and customer-service skills. This full-time, on-site role is in Rochester, NY.