Tech Support Specialist — Client-Focused Troubleshooter

G3 Recruiting Group; North Carolina; On-site; USD 36,000 - 48,000; Full time

Job summary

G3 Recruiting Group is seeking a Help Desk Analyst to resolve computer-related issues for clients from our North Carolina office. You will provide technical assistance with hardware and software, and support clients via multiple channels.

The role emphasizes problem solving, professional communication, and maintaining a positive demeanor while delivering timely resolutions for diverse end users.

Qualifications

• Experience in IT or customer service
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking
• Positive and professional demeanor

Responsibilities

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

Skills

Customer service

Technical support

Troubleshooting

Communication

Job description

G3 Recruiting Group is seeking a Help Desk Analyst to resolve computer-related issues for clients from our North Carolina office. You will provide technical assistance with hardware and software, and support clients via multiple channels.

The role emphasizes problem solving, professional communication, and maintaining a positive demeanor while delivering timely resolutions for diverse end users.