Level 1 Help Desk Technician – Growth & Stock Options

Ginkgo Residential; Charlotte (NC); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

PTO and holidays

401(k) with match

Stock options

Housing perks

Parental leave

Job summary

Ginkgo Residential is seeking a Level 1 Help Desk Technician in Charlotte, NC to provide frontline IT support for employees and clients. The role includes remote and on-site assistance, with weekly on-site visits and regular collaboration with the IT team.

You will troubleshoot hardware and software issues, manage user accounts in Active Directory, and support Office 365 administration while maintaining detailed records in the ticketing system.

Qualifications

• Experience in technical support or related field preferred.
• Proficient with Windows 11 and basic scripting (PowerShell).
• Familiarity with Active Directory and Office 365 administration.

Responsibilities

• Respond to support requests via phone, email, and ticketing system.
• Diagnose and resolve hardware and software issues with strong troubleshooting.
• Perform on-site client visits at least weekly and report to Charlotte office otherwise.
• Maintain thorough records of support activities in the ticketing system.
• Assist with AD tasks and Office 365 administration.
• Collaborate with IT team and contribute to process improvements.
• Conduct weekly server backups and ensure uptime.

Skills

Windows 11

PowerShell

Troubleshooting

Customer service

Communication

Tools

Active Directory

Office 365

Job description

Ginkgo Residential is seeking a Level 1 Help Desk Technician in Charlotte, NC to provide frontline IT support for employees and clients. The role includes remote and on-site assistance, with weekly on-site visits and regular collaboration with the IT team.

You will troubleshoot hardware and software issues, manage user accounts in Active Directory, and support Office 365 administration while maintaining detailed records in the ticketing system.