On‑Site IT Support Technician — Hospital Tech Champion

SSM Health; Janesville (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Parental Leave

Flexible Payment Options

Upfront Tuition Coverage

Job summary

SSM Health is seeking an Information Technology Site Support Technician for on-site end-user support and troubleshooting at St. Mary’s Hospital in Janesville, WI.

The role focuses on maintaining computer and network hardware, applications, and related infrastructure to deliver reliable patient care technology. The position requires a High School diploma or 10 years of work experience and at least one year of customer service experience.

Qualifications

• High School diploma/GED or 10 years of work experience
• One year customer service experience

Responsibilities

• Works under the guidance of the Senior Analyst Technical Support to provide support and participate in project activities.
• Responsible for facility IS duties, minor hardware/software configuration and repairs.
• Installs, repairs, modifies, maintains and provides technical support for applications, PC operating systems, PC hardware, printers and related peripherals.
• Provides operational and administrative support; testing, printing and report distribution, backups, first line support, etc.
• Utilizes the service ticketing system to log reported issues, document resolution, and/or assign to appropriate work group.
• Performs other duties as assigned.

Skills

Customer service

Education

High School diploma/GED or 10 years of work experience

Job description

SSM Health is seeking an Information Technology Site Support Technician for on-site end-user support and troubleshooting at St. Mary’s Hospital in Janesville, WI.

The role focuses on maintaining computer and network hardware, applications, and related infrastructure to deliver reliable patient care technology. The position requires a High School diploma or 10 years of work experience and at least one year of customer service experience.