Onsite Tier 1 IT Support Technician

Morris & Dickson Co.; Olive Branch (MS); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K Savings Plan with company match

Employee Assistance Program

Job summary

Morris & Dickson Co. in Olive Branch is seeking a Tier 1 Hardware & Software Support Technician. This on-site role provides first-level support for end users, troubleshooting Windows PCs, network connectivity, and business applications. The technician will assist with equipment setup and ensure a dependable technology experience.

Ideal candidates have 1-2 years of relevant experience, strong communication skills, and a commitment to customer service excellence. The company offers various benefits including medical insurance and a 401K savings plan.

Qualifications

• 1–2 years of technical support or help desk experience.
• Ability to troubleshoot Windows PCs and basic networking issues.
• Strong communication and customer service skills.

Responsibilities

• Provide first-level technical support for hardware and software issues.
• Troubleshoot Windows PC performance and connectivity problems.
• Assist with workstation setup and Office 365 applications.

Skills

Technical support experience

Understanding of Windows 10/11

Networking knowledge (DNS, DHCP)

Communication skills

Customer service skills

Job description

Morris & Dickson Co. in Olive Branch is seeking a Tier 1 Hardware & Software Support Technician. This on-site role provides first-level support for end users, troubleshooting Windows PCs, network connectivity, and business applications. The technician will assist with equipment setup and ensure a dependable technology experience.

Ideal candidates have 1-2 years of relevant experience, strong communication skills, and a commitment to customer service excellence. The company offers various benefits including medical insurance and a 401K savings plan.