IT Support Technician 1

Morris & Dickson Co., LLC; Olive Branch (MS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K Savings Plan with a company match

Paid Time Off

Paid Holidays

Fitness Program Reimbursement

Employee Assistance Program

Job summary

Morris & Dickson Co., LLC in Olive Branch, Mississippi, is seeking an on-site IT Support Technician to provide first-level hardware, software, networking, and end-user support at our new distribution center.

You will image and deploy workstations, support Office 365 apps and Teams, troubleshoot PC performance, document resolutions in the ticketing system, and help maintain a secure, reliable technology environment for a growing operation.

Qualifications

• 1–2 years of technical support, help desk, or desktop support experience.
• Strong understanding of Windows 10/11 operating systems.
• Basic knowledge of networking concepts (DNS, DHCP, IP addressing).
• Familiarity with hardware components and PC troubleshooting techniques.
• Excellent communication and customer service skills.

Responsibilities

• Provide first-level technical support for hardware, software, and peripheral issues.
• Troubleshoot Windows PC performance, connectivity, and configuration problems.
• Assist with workstation setup, imaging, deployment, and maintenance.
• Support users with Office 365 applications, email, Teams, and collaboration tools.
• Escalate complex issues to Tier 2/3 support as necessary while maintaining ownership of the ticket lifecycle.
• Document issues, resolutions, and processes in the ticketing system.
• Perform basic troubleshooting on network connectivity (wired and wireless).
• Support mobile devices, printers, and common enterprise applications.
• Maintain high customer service standards in all interactions with end users.
• Assist with hardware inventory, equipment moves, and asset tracking.

Skills

Technical support

Windows 10/11

Networking basics

Hardware troubleshooting

Customer service

Tools

Office 365

Teams

Job description

Morris & Dickson Co. is a leading pharmaceutical distribution company with a longstanding commitment to excellence in service and reliability. With more than 180 years of service, we combine the stability of a legacy business with the energy of a rapidly growing organization. As we continue to grow, we remain committed to fostering a culture of excellence that puts customers first and empowers our people to deliver impact every day.

About The Role

Morris & Dickson is seeking a motivated IT Support Technician for its new state-of-the-art Distribution Center in Olive Branch, Mississippi. In this on-site role, you'll provide technical support for hardware, software, networking, and end-user systems while helping maintain a secure and reliable technology environment. This is a unique opportunity to join a newly established facility backed by the stability of a 180-year-old industry leader, allowing you to play an active role in building processes, supporting growth, and growing your own career alongside the company's continued expansion.

What You’ll Do

• Provide first-level technical support for hardware, software, and peripheral issues.
• Troubleshoot Windows PC performance, connectivity, and configuration problems.
• Assist with workstation setup, imaging, deployment, and maintenance.
• Support users with Office 365 applications, email, Teams, and collaboration tools.
• Escalate complex issues to Tier 2/3 support as necessary while maintaining ownership of the ticket lifecycle.
• Document issues, resolutions, and processes in the ticketing system.
• Perform basic troubleshooting on network connectivity (wired and wireless).
• Support mobile devices, printers, and common enterprise applications.
• Maintain high customer service standards in all interactions with end users.
• Assist with hardware inventory, equipment moves, and asset tracking.

What Success Looks Like

• Employees receive timely, friendly, and reliable support that keeps them productive and confident in their technology.
• Issues are resolved efficiently or escalated appropriately, with clear ownership from intake through resolution.
• You embody M&D’s values in how you show up and support the team

What You’ll Need To Succeed

• 1–2 years of technical support, help desk, or desktop support experience.
• Strong understanding of Windows 10/11 operating systems.
• Basic knowledge of networking concepts (DNS, DHCP, IP addressing).
• Familiarity with hardware components and PC troubleshooting techniques.
• Excellent communication and customer service skills.
• Ability to lift and move equipment (up to 40 lbs) as needed.

Desired Attributes

• Strong problem-solving mindset and attention to detail.
• Ability to work independently and as part of a collaborative IT team.
• Eagerness to learn new technologies and processes.
• Positive attitude with a customer-first approach.

Comprehensive Benefits

• Medical, Dental, and Vision Insurance
• HRA, HSA, and FSA reimbursement accounts
• Basic & Voluntary Life Insurance
• Short & Long-term Disability Insurance
• Paid Time Off
• Paid Holidays
• Fitness Program Reimbursement
• Employee Assistance Program
• 401K Savings Plan with a company match

Why Join Us

At M&D, you’ll be part of a mission that matters. We take pride in our history, but we’re building for the future and that means investing in people who care about doing meaningful work with a strong, stable company. You’ll find growth opportunities, teammates who have your back, and leaders who support your development. When you bring your best, we make a bigger difference, together.