On-Site IT Support Technician for Industrial Ops

L3Harris Technologies, Inc.; Camden (AR); On-site; USD 59,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

401(k) match

Flexible spending accounts

Education assistance

Parental leave

Paid time off

Company-paid holidays

Job summary

L3Harris Technologies, Inc. is seeking an experienced Desktop Support Technician to provide advanced on-site technical consultation, analysis, and support to users, manufacturing, engineering, and business teams at our Camden, AR location.

The role requires strong analytical and technical judgment to lead technology improvements in a complex industrial environment, with a 4/10 schedule and on-site work. You will collaborate with stakeholders to ensure system uptime, data integrity, and business

Qualifications

• Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.

Responsibilities

• Work with users to understand their technology needs and determine the tools required to support their work.
• Identify and recommend hardware, software, and technology solutions that help the business operate effectively.
• Evaluate technology risks and identify solutions that reduce business disruption and improve reliability.
• Provide guidance to manufacturing, engineering, and other business teams regarding technology decisions and solutions.
• Review existing technology and recommend improvements, standards, and long-term solutions that support business needs.
• Help determine when technology should be purchased, upgraded, replaced, or retired.
• Compare technology options and recommend solutions that best meet business and operational requirements.
• Lead technology improvement efforts that help the organization operate more effectively and reduce operational risk.
• Analyze system performance, assess capacity requirements, and identify underlying causes of technology issues that may impact operational performance.
• Develop and recommend improvements to technology configurations and processes that enhance reliability, security, compliance, and long-term effectiveness.
• Prioritize and lead technology improvements that support business operations, reduce operational risk, and minimize business disruption.

Skills

Troubleshooting hardware

Networking

Cybersecurity fundamentals

ServiceNow

Remote management tools

Monitoring software

Manufacturing tech

ERP

MES

SCADA

Industrial automation

Analytical skills

Communication

Independent work

Continuous learning

Education

High School Diploma or equivalent

Associates degree (2 years post-secondary)

Tools

ServiceNow

Remote management tools

Monitoring software

Job description

L3Harris Technologies, Inc. is seeking an experienced Desktop Support Technician to provide advanced on-site technical consultation, analysis, and support to users, manufacturing, engineering, and business teams at our Camden, AR location.

The role requires strong analytical and technical judgment to lead technology improvements in a complex industrial environment, with a 4/10 schedule and on-site work. You will collaborate with stakeholders to ensure system uptime, data integrity, and business