On-Site IT Support Technician & End-User Trainer

Marco Technologies; Annandale (MN); On-site; USD 30,000 - 45,000; Full time

Job summary

Marco Technologies in Annandale, MN seeks an On-Site Support Desk Technician to be the primary on-site contact for a client location. You will deliver hands-on support for end users, train users, document incidents, and maintain assets.

Responsibilities include troubleshooting hardware and software, creating knowledge articles, and coordinating simple service transactions. The role requires strong communication, writing, and IT infrastructure knowledge, with on-site work five days a week.

Qualifications

• Associate degree in technology field with 2+ years of relevant support experience.
• Certifications such as CompTIA A+, Network+, or Microsoft fundamentals preferred.
• Valid driver’s license and clean driving record.
• Experience with Microsoft 365/Teams, hardware and software troubleshooting.

Responsibilities

• Provide on-site and remote support for end-user devices, business applications, and connectivity; escalate when appropriate per playbooks.
• Educate and enable delivery of 1:1 help, office hours, and brief workshops for new users on core tools.
• Respond promptly to requests, troubleshoot hardware/software issues, and document symptoms, actions, and outcomes in the ticketing system.
• Create and update user-friendly how-to guides and knowledge articles to reduce repeat incidents and improve self-service.
• Maintain client documentation (asset details, configurations, site specifics) and keep it current.
• Identify recurring issues and recommend preventative improvements to enhance reliability and user experience.
• Coordinate light inventory tasks with the account team and support simple service transactions.
• Meet or exceed support KPIs (first-response, time to resolution, CSAT, documentation completeness, SLA adherence).
• Communicate effectively with technical and non-technical users; represent Marco professionally on site.

Skills

Writing skills

Clear communication

IT infrastructure

MS technology

Problem solving

On-site support

Education

Associate degree in technology field

Job description

Marco Technologies in Annandale, MN seeks an On-Site Support Desk Technician to be the primary on-site contact for a client location. You will deliver hands-on support for end users, train users, document incidents, and maintain assets.

Responsibilities include troubleshooting hardware and software, creating knowledge articles, and coordinating simple service transactions. The role requires strong communication, writing, and IT infrastructure knowledge, with on-site work five days a week.