On-Site IT Support Technician – End-User & Printer Expert

Zones, LLC; Hopkinsville, Northern (KY, KY); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Sick leave

Work-life balance

Job summary

Zones, LLC in Hopkinsville, KY, seeks a Desktop Support Technician for an on-site, 5+ month assignment. Pay up to $31.25/hr, M–F 8–5. You will resolve IT issues, install OS and applications, and maintain printers and user devices.

The ideal candidate has 8+ years of experience in troubleshooting software and hardware, plus remote and deskside support. You will work with local teams to ensure uptime and document procedures for ongoing service delivery.

Qualifications

• 8+ years of experience in IT support and troubleshooting.
• Experience with OS installation, printer configuration, and end-user devices.
• Ability to communicate technical issues to non-technical users.

Responsibilities

• Respond and resolve IT issues over the phone and tickets.
• Install operating systems and user applications.
• Troubleshoot hardware and software issues.
• Configure, maintain, and troubleshoot printers of all types.
• Develop and maintain deskside operations procedures.
• Provide resources during critical situations.
• Prioritize tasks and delegate when appropriate.
• Explain technical issues to users.

Skills

Troubleshooting software

Printer issues

Laptop/desktop hardware

Remote support

Onsite support

Networking concepts

Job description

Zones, LLC in Hopkinsville, KY, seeks a Desktop Support Technician for an on-site, 5+ month assignment. Pay up to $31.25/hr, M–F 8–5. You will resolve IT issues, install OS and applications, and maintain printers and user devices.

The ideal candidate has 8+ years of experience in troubleshooting software and hardware, plus remote and deskside support. You will work with local teams to ensure uptime and document procedures for ongoing service delivery.