IT Support Technician

First Nations University of Canada; Bismarck (ND); Presencial; USD 30.000 - 40.000; Jornada completa

Descripción de la vacante

Whitecap Dakota Nation is seeking an IT Support Technician to join our in-person team. You will troubleshoot hardware, software, and network issues, set up devices, and assist with system maintenance to ensure secure IT operations.

The ideal candidate has a high school diploma or GED with IT certification or coursework, familiarity with Windows and Microsoft 365, and strong customer service and communication skills. A Saskatchewan driver’s license is preferred and on-call hours may apply.

Formación

• High school diploma or GED or equivalent required; Associate’s degree or technical IT certification preferred.
• Industry certifications such as CompTIA A+, CompTIA Network+, Microsoft Fundamentals are a plus.
• Basic understanding of TCP/IP, DNS, DHCP, Wi‑Fi, VPNs, and internet connectivity.

Responsabilidades

• Provide first-level technical support for hardware, software, and network issues.
• Respond to help desk tickets, calls, emails, and walk-up requests promptly.
• Install, configure, maintain, and upgrade desktops, laptops, printers, and mobile devices.
• Manage user accounts, reset passwords, and configure permissions via Active Directory or Microsoft 365.
• Troubleshoot OS, applications, and connectivity to minimize business disruption.
• Assist with onboarding/offboarding, including workstation setup and software installation.
• Perform routine maintenance, security patches, and antivirus monitoring.
• Document issues, steps taken, and resolutions in the ticketing system.
• Support Microsoft 365 apps (Outlook, Teams, Word, Excel, SharePoint).
• Collaborate with IT and other departments to resolve complex problems.
• Maintain inventory of hardware, software licenses, and IT assets.
• Follow IT policies and cybersecurity practices to protect assets.
• Assist with basic network troubleshooting (wired/wireless, VPN).

Conocimientos

Customer service

Communication

Problem solving

Organization

Reliability

Willingness to learn

Time management

Educación

High school diploma or GED

Associate’s degree or IT certification

Herramientas

Active Directory

Microsoft 365

Windows operating systems

Descripción del empleo

WHITECAP DAKOTA NATION

About Us: We are a modern and progressive Nation located 26 km south of Saskatoon. The Whitecap Dakota Nation (WDN) is a thriving community focused on growth, innovation, and cultural preservation.

EMPLOYMENT OPPORTUNITY

IT SUPPORT TECHNICIAN

Status: Full-Time/Permanent

Location: Whitecap Dakota Nation (In Person)

Hours of Work: 8:00 AM – 4:30 PM

Total Hours: 37.5 hrs. per week

Salary Range: Competitive

Closing Date: November 13, 2026

Position Overview

WDN is seeking a motivated IT Support Technician to join our dynamic team. This role provides technical support by troubleshooting hardware, software, and network issues, setting up workstations and devices, and assisting with system maintenance. The successful candidate will demonstrate strong customer service, communication, and problem-solving skills while supporting secure, reliable, and efficient IT operations in a team-oriented environment. This role offers an opportunity to support the Administration Department.

KEY DUTIES

• Provide first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, peripheral, and network-related issues in a timely and professional manner.
• Respond to help desk tickets, phone calls, emails, and walk-up support requests while maintaining a high level of user satisfaction.
• Install, configure, maintain, and upgrade desktop computers, laptops, printers, mobile devices, and other IT equipment.
• Set up and manage user accounts, reset passwords, configure permissions, and assist with access requests using Active Directory, Microsoft 365, or other account management systems.
• Troubleshoot operating systems, business applications, email systems, and connectivity issues to ensure minimal disruption to daily operations.
• Assist with onboarding and offboarding activities, including workstation setup, software installation, equipment deployment, and account provisioning.
• Perform routine system maintenance, software updates, security patches, and antivirus monitoring to maintain system performance and security.
• Document technical issues, troubleshooting steps, resolutions, and support activities accurately within the organization’s ticketing system.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint, by assisting users with functionality and access issues.
• Collaborate with senior IT staff and other departments to identify, elevate, and resolve complex technical problems.
• Maintain inventory records for computer hardware, software licenses, and IT assets, ensuring equipment is tracked and properly assigned.
• Follow established IT policies, procedures, and cybersecurity best practices to protect company systems, data, and technology resources.
• Assist with network troubleshooting, including wired and wireless connectivity, VPN access, and basic network device support.

Qualifications

• Basic knowledge of computer hardware, software, operating systems, and networking concepts.
• Familiarity with Microsoft Windows, Microsoft 365 applications, and common business software.
• Strong customer service skills with the ability to communicate technical information to non-technical users.
• The candidate should be highly reliable and able to respond to matters in a timely manner.
• The successful candidate demonstrates strong customer service, communication, organization, and problem-solving skills, with a willingness to learn and develop technical capabilities.
• Excellent problem-solving, analytical, and organizational abilities.
• Ability to prioritize multiple tasks, work independently, and meet deadlines in a fast-paced environment.
• Ability to maintain confidentiality and follow IT security policies and procedures.
• Previous experience in technical support, customer service, help desk operations, or related internships is preferred but not required.
• Ability to lift and move computer equipment and work occasionally outside normal business hours when needed.
• Must possess a valid Saskatchewan driver’s license and a reliable vehicle.

Who Can Apply

• High school diploma, GED, or equivalent required; Associate’s degree or technical certification in Information Technology, Computer Science, or a related field preferred.
• Industry certifications such as CompTIA A+, CompTIA Network+, Microsoft Fundamentals, or equivalent are a plus.
• Basic understanding of network technologies, including TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and internet connectivity.

Compliance

The successful candidate will be subject to an acceptable Criminal Record Check as a condition of employment.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Contact Us

Whitecap Dakota Nation
182 Chief Whitecap Trail
Whitecap, Saskatchewan
S7T 1G1
Phone: [phone]
Fax: [phone]