On-Site IT Support Technician (Contract)

Zephyr; Denver (CO); On-site; USD 38,572 - 57,859; Part time

Job summary

Zephyr is seeking an IT Specialist, Local Brand (Contract) to deliver front-line Tier 1 IT support to local service teams and field technicians. This on-site role reports to the Director of IT and supports local offices with hardware setup and account provisioning.

You will travel to brand offices, manage onboarding tasks, and help teams navigate Google Workspace, Slack, Zoom, and MDM tools. This contract position emphasizes quick, clear communication and reliable user support.

Qualifications

• 2+ years of Tier 1 IT support experience.
• Foundational understanding of troubleshooting methodologies.
• Working knowledge of macOS and Windows desktop environments.
• Experience using Google Workspace, Slack, and Zoom.
• Basic exposure to MDM tools (e.g., Jamf, Kandji, Intune) and account management.
• Familiarity with SSO concepts and login troubleshooting.

Responsibilities

• Provide front-line, Tier 1 support for local staff and field technicians.
• Monitor and resolve support tickets in Jira Service Management.
• Execute the IT portion of new hire onboarding, including hardware setup and basic account provisioning in Google Workspace.
• Educate local teams about current IT systems.
• Travel to Local Brand offices for employee support, inventory management, and new project rollouts.

Skills

Tier 1 IT support

macOS

Windows

Google Workspace

Slack

Zoom

MDM tools

SSO concepts

Network fundamentals

communication

Tools

Jamf

Kandji

Intune

Google Workspace

Slack

Zoom

Job description

Zephyr is seeking an IT Specialist, Local Brand (Contract) to deliver front-line Tier 1 IT support to local service teams and field technicians. This on-site role reports to the Director of IT and supports local offices with hardware setup and account provisioning.

You will travel to brand offices, manage onboarding tasks, and help teams navigate Google Workspace, Slack, Zoom, and MDM tools. This contract position emphasizes quick, clear communication and reliable user support.