Client IT Support Specialist — Onsite & Remote

Personified; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

401K match

Cell phone stipend

Learning stipend

Job summary

Personified is a managed IT and cybersecurity services provider supporting campaigns, non-profits, and mission-aligned organizations. The Client Support Technician role is full-time and onsite in the DMV region, focusing on helpdesk response, SaaS administration for Google Workspace, Microsoft 365, Slack, Zoom, and more, with on-site visits up to five days a week.

The ideal candidate is technically fluent, customer-focused, able to translate complex concepts, responsive, and maintains composure

Qualifications

• At least 2 years of Mac & Windows help desk experience, or 3+ years in customer-facing roles.
• Strong customer service focus and ability to explain technical concepts clearly.
• Experience with Google Workspace and Microsoft 365, Slack is a plus.
• Comfortable interacting with end users on a daily basis.
• Willingness to travel and work onsite in the DMV region.

Responsibilities

• Resolve end user issues quickly, prioritizing great service experiences.
• Respond to tickets and maintain clear service notes for trend analysis.
• Troubleshoot across Windows/Mac OS, network, and SaaS platforms.
• Assist with tool migrations and rollouts.
• Investigate phishing reports and endpoint alerts.
• Support SSO, MFA, and identity governance controls.
• Create and maintain IT procedures and policies.
• Install and configure client-approved software for users.
• Coordinate IT training sessions for new staff.
• Improve IT automation tools and workflows.
• Remove adware/spyware/viruses from client devices.
• Coordinate with HR/Ops to setup accounts and workstations for new hires.

Skills

Mac & Windows help desk

Customer service

Strong communication

Self-starter

Learn quickly

Google Workspace

Slack experience

Travel readiness

Tools

Google Workspace

Microsoft 365

Slack

Zoom

Dropbox

Adobe Creative Cloud

1Password

LastPass

EDR platforms

UEM platforms

Job description

Personified is a managed IT and cybersecurity services provider supporting campaigns, non-profits, and mission-aligned organizations. The Client Support Technician role is full-time and onsite in the DMV region, focusing on helpdesk response, SaaS administration for Google Workspace, Microsoft 365, Slack, Zoom, and more, with on-site visits up to five days a week.

The ideal candidate is technically fluent, customer-focused, able to translate complex concepts, responsive, and maintains composure