On-Site IT Support Tech – Help Desk & Hardware

Grand Canyon Education, Inc.; Phoenix (AZ); On-site; USD 17,000 - 22,000; Part time

Job summary

Grand Canyon Education, Inc. is seeking an IT Support Tech in Phoenix to assist the IT Help Desk in supporting staff, students and faculty. The role involves diagnosing hardware and software issues, guiding users on Office 365, and ensuring devices run smoothly.

On-site work is required with a minimum of 15 hours per week, occasional Saturday trainings, and a focus on quick problem-solving and prioritization under pressure. Typing 40 wpm is preferred.

Qualifications

• Detail-oriented with ability to follow detailed instructions.
• Must have a valid driver's license and clean driving record.
• Able to work a minimum of 15 hours per week, including some Saturdays.
• Strong problem-solving and quick learning abilities.
• On-site work in the Phoenix area and basic Windows/Office experience.

Responsibilities

• Answer inbound calls, electronic requests, and in-person IT support requests.
• Educate staff on proper use of hardware and software.
• Perform upgrades and maintenance to ensure optimal performance.
• Log and route incidents; track issues through resolution.
• Assist with hardware and AV equipment as needed.

Skills

Attention to detail

Driver's license

On-site required

Typing 40 wpm

Fast learner

Windows 10/11 knowledge

Microsoft Office 365 knowledge

Education

Bachelor's/Master's student enrollment

Tools

Office 365

Job description

Grand Canyon Education, Inc. is seeking an IT Support Tech in Phoenix to assist the IT Help Desk in supporting staff, students and faculty. The role involves diagnosing hardware and software issues, guiding users on Office 365, and ensuring devices run smoothly.

On-site work is required with a minimum of 15 hours per week, occasional Saturday trainings, and a focus on quick problem-solving and prioritization under pressure. Typing 40 wpm is preferred.