On-Site IT Support & Systems Administrator

Creekstone Farms Premium Beef; Arkansas City (KS); On-site; USD 42,000 - 70,000; Full time

Job summary

Creekstone Farms Premium Beef is seeking a Technical Support Administrator to provide front-line IT support, install and maintain computers and network equipment, and troubleshoot end-user issues. This on-site role in Arkansas City, KS requires collaboration with production and office staff, adherence to security practices, and participation in on-call rotation.

The ideal candidate will have hands-on troubleshooting skills, a CS-related degree or equivalent experience, and proficiency with

Qualifications

• Hands-on hardware and software troubleshooting and documentation.
• College degree in CS or related field; 3 years’ experience may substitute.
• Certifications such as CompTIA A+, Network+, CCNA, or Microsoft preferred.
• LAN/WAN admin knowledge including firewalls/routers/VLANs.
• Proficiency with Windows, Windows Server, Microsoft 365, AD, RDS, and Virtualization.
• Strong customer service orientation; communicate solutions clearly.
• Analytical problem-solving and research skills.
• Ability to read/write technical docs and procedures.
• Clear, professional communication; team-oriented.
• Physically able to sit/stand/walk; lift up to 20 lbs; on-site in Arkansas City, KS.

Responsibilities

• Provide front-line end-user IT support and resolve help desk tickets promptly.
• Install, configure, and maintain computers, software, and network equipment.
• Perform software/hardware upgrades and patches.
• Troubleshoot applications, systems, and network issues incl. firewalls/routers/VLANs.
• Set up user accounts and access for new hires and departures.
• Maintain inventory of IT equipment, software, and licenses.
• Apply security practices including MFA and phishing awareness.
• Support production floor devices as needed.
• Prepare purchase requests for IT Manager approval.
• Document policies, procedures, and training materials.
• Escalate security incidents/outages to IT Manager.
• Build positive relationships with staff and leaders.
• All other duties as assigned.

Skills

Troubleshooting hardware & software

Documentation

Customer service

Communication

Team collaboration

Education

College degree in computer science or related field

Tools

Windows

Windows Server

Active Directory

Microsoft 365

Remote Desktop Services

Virtualization

Networking basics (firewalls, routers, VLANs)

CCNA or similar certifications

Security best practices

Job description

Creekstone Farms Premium Beef is seeking a Technical Support Administrator to provide front-line IT support, install and maintain computers and network equipment, and troubleshoot end-user issues. This on-site role in Arkansas City, KS requires collaboration with production and office staff, adherence to security practices, and participation in on-call rotation.

The ideal candidate will have hands-on troubleshooting skills, a CS-related degree or equivalent experience, and proficiency with