On-Site IT Support Specialist — Windows & Microsoft 365

Minnesota Coaches & Affiliates; Lincoln (NE); On-site; USD 60,000 - 74,000; Full time

Job summary

Reliant Transportation Group is seeking an IT Support Specialist to provide frontline helpdesk and hands‑on IT support. The role covers hardware, software, network access, and business apps, with a focus on reliable service and documentation.

This on-site position in Hastings, MN requires strong customer service and technical troubleshooting. Responsibilities include ticketing, user access management, device servicing, and collaboration with IT staff to maintain system integrity.

Qualifications

• Associate degree in Information Technology or related field; bachelor’s degree preferred.
• Experience in helpdesk, desktop support, technical support, or IT customer service preferred.
• Working knowledge of Windows desktops, Microsoft 365, Outlook, Teams, OneDrive, SharePoint.
• Ability to troubleshoot hardware, software, peripheral, and connectivity issues.
• Experience with ticketing systems, remote support tools, endpoint management tools, or asset tracking systems preferred.
• Strong customer service, communication, and documentation skills.
• Ability to prioritize multiple requests, follow procedures, and manage time effectively.
• Must demonstrate professionalism, confidentiality, and accountability.

Responsibilities

• Serve as the first point of contact for employee IT support requests submitted through the ticketing system, email, phone, or approved support channels.
• Triage, prioritize, document, and resolve helpdesk tickets in accordance with established service expectations.
• Provide timely and professional support for hardware, software, printer, phone, mobile device, login, password, and general workstation issues.
• Escalate complex or high‑impact issues to appropriate internal IT staff, vendors, or managed service providers when needed.
• Communicate clearly with users regarding ticket status, next steps, resolution timelines, and required follow‑up.
• Promote proper use of IT support procedures and help ensure employees follow established request and escalation processes.

Skills

Customer service mindset

Technical troubleshooting

Documentation

Communication

Education

Associate degree in Information Technology or related field

Tools

Windows Desktop Environments

Microsoft 365

Azure Active Directory

Intune

Ticketing systems

Job description

Reliant Transportation Group is seeking an IT Support Specialist to provide frontline helpdesk and hands‑on IT support. The role covers hardware, software, network access, and business apps, with a focus on reliable service and documentation.

This on-site position in Hastings, MN requires strong customer service and technical troubleshooting. Responsibilities include ticketing, user access management, device servicing, and collaboration with IT staff to maintain system integrity.