On-Site IT Support Specialist (Windows & macOS)

Ignite IT

Washington (District of Columbia)

On-site

USD 52,000 - 76,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

401(k) with matching

Health Insurance

Dental insurance

Vision Insurance

Life insurance

Paid time off

Professional development assistance

Tuition reimbursement

Flexible schedule

Tuition reimbursement

Job summary

Ignite IT in Washington, DC area seeks a Deskside Specialist dedicated to delivering top-tier client service and technical support. You will handle Tier II desk-side incidents, configure and maintain end-user devices, and guide users through IT tools and systems.

Applicants should have 3+ years of hands-on IT experience with Windows and macOS, strong troubleshooting skills, and familiarity with ServiceNow. On-site work and collaboration with government staff are expected.

Qualifications

3+ years hands-on experience configuring, troubleshooting, and supporting IT systems, hardware, software, and networking concepts.
3+ years experience with Windows and macOS and productivity suites like Office.
Experience with ticketing systems and documenting support activities.

Responsibilities

Respond to and resolve Tier II IT support requests at the client’s workstation/desk.
Troubleshoot hardware, software, and network issues for end-users; guide on IT systems usage.
Set up, configure, and maintain end-user devices (desktops, laptops, peripherals).
Perform routine system checks and updates for functionality and security.
Assist onboarding by configuring accounts and devices for new users.
Document and track service requests, resolutions, and user interactions.