Senior Tier 2 Desk-Side IT Support & Troubleshooter

Ignite IT, LLC; Washington (District of Columbia); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Ignite IT, LLC is seeking a Tier 2 Desk Side Support IT Specialist in Washington, DC to provide mid-to-senior level technical and administrative support for IT operations.

The ideal candidate will support government, business, and IT personnel, delivering Tier 2 desk side and remote support in a fast-paced environment. Proficiency with Microsoft 365, AD, SCCM, and Intune is required; familiarity with Apple Mac, thin clients, and Dell hardware is a plus.

Qualifications

• Experience supporting government, business, technical, and IT personnel.
• Tier 2 desk side and remote support in a fast-paced environment.
• Proficiency with Microsoft 365 apps and security policies.
• Familiarity with SCCM and Intune administration.
• Ability to lift and move equipment weighing 50 pounds or more.

Responsibilities

• Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity.
• Perform software installations, updates, and hardware troubleshooting in a high-demand environment.
• Diagnose and resolve complex issues involving Windows OS, Active Directory, Azure Virtual Desktop, SCCM, BitLocker, and Intune.
• Perform system imaging, patch deployment, and configuration management using SCCM and Intune.
• Manage user accounts, permissions, and group policies in Microsoft 365 and AD.
• Collaborate with Tier 3 and Infrastructure teams on escalated issues.
• Document and track service tickets and resolutions in ServiceNow.

Skills

End-user support

Troubleshooting

Customer service

Collaboration

Documentation

Education

Associate degree in IT/CS or related field

Tools

SCCM

Intune

Active Directory

Microsoft 365

ServiceNow

Azure Virtual Desktop

SharePoint

Job description

Ignite IT, LLC is seeking a Tier 2 Desk Side Support IT Specialist in Washington, DC to provide mid-to-senior level technical and administrative support for IT operations.

The ideal candidate will support government, business, and IT personnel, delivering Tier 2 desk side and remote support in a fast-paced environment. Proficiency with Microsoft 365, AD, SCCM, and Intune is required; familiarity with Apple Mac, thin clients, and Dell hardware is a plus.