On-Site End User IT Support Technician

CACI International Inc; Arlington (VA); On-site; USD 60,000 - 122,000; Full time

Job summary

CACI International Inc is seeking an End User Support Technician (Mid) to provide intermediate on-site technical support for customer network systems in Arlington, VA. The role involves non-routine installations, maintenance, and troubleshooting of hardware, software, and peripherals.

Responsibilities include collaborating with teams, timely response to service calls, and performing on-site tasks with hands-on testing. Prior federal contract experience and DHS HQ EOD eligibility are desirable.

Qualifications

• High School diploma and at least six years of relevant experience.
• Minimum of 2 years supporting a federal contract.
• Experience with Active Directory/Intune and ITSM tools (Remedy or ServiceNow).
• Ability to obtain DHS HQ EOD clearance.

Responsibilities

• Collaborates with customers, colleagues, and resources to understand issues.
• Responds to service calls promptly and manages time effectively.
• Performs on-site installations and system tests; troubleshoots when remote resolution isn’t possible.
• Provides basic system administration training to end users.

Skills

Analytical thinking

Problem solving

Researching PC/software issues

Education

High School diploma

Tools

Active Directory/Intune

Remedy/ServiceNow

DHS HQ EOD

Job description

CACI International Inc is seeking an End User Support Technician (Mid) to provide intermediate on-site technical support for customer network systems in Arlington, VA. The role involves non-routine installations, maintenance, and troubleshooting of hardware, software, and peripherals.

Responsibilities include collaborating with teams, timely response to service calls, and performing on-site tasks with hands-on testing. Prior federal contract experience and DHS HQ EOD eligibility are desirable.