IT Support Specialist (Tier 2/3) - Network & Print Expert

CRB Workforce; Chico (CA); Vor Ort; USD 33.000 - 39.000; Vollzeit

Benefits dieser Stelle

Full benefits

Zusammenfassung

CRB Workforce, LLC seeks an IT Support Specialist in Chico, California for a contract-to-hire opening. The role handles Tier 2/3 support, server and network device administration, and direct client interaction.

You will deploy hardware, support Windows and Mac, manage WAN/LAN, routers and firewalls, and assist with printing and related software. Strong communication and core IT knowledge are essential.

We offer full benefits and an equal opportunity employer policy.

Qualifikationen

• Experience in a managed services environment at the Tier 2/3 level.
• Hands-on expertise with servers, firewalls, switches, and routers.
• Strong networking fundamentals and protocols in real-world networks.
• Excellent interpersonal and communication abilities for client interactions by phone/video.
• Solid grasp of core IT concepts.
• Familiarity with printing processes; print software is a plus.

Aufgaben

• Deploy hardware and support software across network peripherals, Microsoft servers, and both PC and Mac machines.
• Deliver network-level technical assistance covering WAN and LAN connectivity, routers, firewalls, and security.
• Engage with clients, updating incident status and notifying them of changes or interruptions.
• Handle printing support and troubleshooting across Windows and Mac OS, including print driver configuration.
• Record completed work in tickets and build configuration entries in PSA and related docs.
• Coordinate with colleagues via MS Teams and Outlook.

Kenntnisse

Tier 2/3 support

Servers

Firewalls

Networking basics

Printing processes

Interpersonal communication

IT concepts

Tools

MS Teams

Outlook

PSA

Jobbeschreibung

CRB Workforce, LLC seeks an IT Support Specialist in Chico, California for a contract-to-hire opening. The role handles Tier 2/3 support, server and network device administration, and direct client interaction.

You will deploy hardware, support Windows and Mac, manage WAN/LAN, routers and firewalls, and assist with printing and related software. Strong communication and core IT knowledge are essential.

We offer full benefits and an equal opportunity employer policy.