On-Site IT Support Specialist (Tier 1/2) – Guam

Knowledge Management, Inc.; Santa Rita (GU); On-site; USD 45,000 - 50,000; Full time

Job summary

Knowledge Management, Inc. is seeking an Administrative IT Technical Support Specialist to provide on-site Tier 1 and Tier 2 support for NAVFAC Marianas CIO3 across Guam. The role covers helpdesk duties, IT asset management, MDM, telecommunications, and general IT operations, with a Monday–Friday schedule and ASAP start.

The ideal candidate will hold U.S. citizenship, active Tier 3 security clearance or the ability to obtain interim clearance, and have experience with enterprise ticketing

Qualifications

• Three (3) years of IT helpdesk, technical support, or IT asset management experience preferred.
• Experience with enterprise ticketing systems and Mobile Device Management (MDM).
• Strong troubleshooting, communication, customer service, and organizational skills.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
• Ability to prepare technical documentation, reports, and correspondence.
• Ability to work on-site and interact professionally with military personnel, government civilians, and contractor personnel.
• U.S. Citizenship.
• Active Tier 3 (T3) security clearance or ability to obtain an interim T3 clearance.
• Ability to travel between NAVFAC locations in Guam.

Responsibilities

• Provide Tier 1/2 helpdesk and technical support via phone, email, Microsoft Teams, and in person.
• Troubleshoot hardware, software, peripherals, operating systems, and local network issues.
• Install, configure, upgrade, and maintain IT equipment and applications.
• Provision and troubleshoot enterprise mobile devices using Mobile Device Management (MDM) tools.
• Maintain accurate IT hardware, software, inventory, licensing, and asset lifecycle records.
• Support telecommunications, including VoIP, landlines, phone allocations, and service requests.
• Serve as a liaison between end users and CIO3, coordinating equipment deployments and escalating complex issues.
• Develop and maintain SOPs, user guides, reports, spreadsheets, and technical communications.
• Provide administrative and operational support as needed.

Skills

IT helpdesk experience

MDM experience

Ticketing systems

Troubleshooting

Communication skills

Customer service

Organizational skills

Tools

Microsoft Office suite

MS Teams

Ticketing systems

Job description

Knowledge Management, Inc. is seeking an Administrative IT Technical Support Specialist to provide on-site Tier 1 and Tier 2 support for NAVFAC Marianas CIO3 across Guam. The role covers helpdesk duties, IT asset management, MDM, telecommunications, and general IT operations, with a Monday–Friday schedule and ASAP start.

The ideal candidate will hold U.S. citizenship, active Tier 3 security clearance or the ability to obtain interim clearance, and have experience with enterprise ticketing