On-Site IT Support Specialist (Tier 1-2) - Guam

Knowledge Management, Inc.; Guam; On-site; USD 45,000 - 50,000; Full time

Job summary

Knowledge Management, Inc. (KMI) is seeking an Administrative IT Technical Support Specialist to provide on-site Tier 1 and Tier 2 helpdesk support for NAVFAC Marianas CIO3.

The role covers end-user support, asset management, MDM, telecommunications, and general IT operations across the Guam region. The ideal candidate has active Tier 3 security clearance or ability to obtain interim clearance, strong customer service and documentation skills, and is willing to work onsite Monday–Friday in Santa

Qualifications

• U.S. Citizenship is required.
• Active Tier 3 (T3) security clearance or ability to obtain interim T3 prior to onboarding.
• Minimum 3 years of IT helpdesk, technical support, or IT asset management experience.
• Experience with enterprise ticketing systems and Mobile Device Management (MDM).
• Proficient with Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
• Ability to work on-site and travel between NAVFAC locations in Guam.

Responsibilities

• Provide Tier 1/2 helpdesk and technical support via phone, email, Teams, and in person.
• Troubleshoot hardware, software, peripherals, operating systems, and local network issues.
• Install, configure, upgrade, and maintain IT equipment and applications.
• Provision and troubleshoot enterprise mobile devices using MDM tools.
• Maintain accurate IT hardware, software, inventory, licensing, and asset lifecycle records.
• Support telecommunications, including VoIP and landlines, and service requests.
• Serve as a liaison between end users and CIO3, coordinating equipment deployments and escalating complex issues.
• Develop and maintain SOPs, user guides, reports, spreadsheets, and technical communications.
• Provide administrative and operational support as needed.

Skills

Troubleshooting

Customer service

Communication

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Teams

Mobile Device Management (MDM)

Enterprise ticketing systems

Job description

Knowledge Management, Inc. (KMI) is seeking an Administrative IT Technical Support Specialist to provide on-site Tier 1 and Tier 2 helpdesk support for NAVFAC Marianas CIO3.

The role covers end-user support, asset management, MDM, telecommunications, and general IT operations across the Guam region. The ideal candidate has active Tier 3 security clearance or ability to obtain interim clearance, strong customer service and documentation skills, and is willing to work onsite Monday–Friday in Santa