On-Site IT Support Specialist: Networks & Devices

Bath Concepts; Libertyville (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Bath Concepts Industries, LLC in Libertyville, IL is seeking an IT Support Specialist to provide hands-on, on-site IT support across its Libertyville locations. You will handle hardware, software, networking, and loT devices, working with the MSP and vendors to resolve issues quickly and keep systems secure.

Responsibilities include service desk support, onboarding/offboarding, workstation deployments, software installs, asset management, documentation, and continuous improvement to maintain a

Qualifications

• Customer service mindset with a focus on end-user tech support.
• Experience coordinating with third-party vendors and MSPs.
• Strong asset management and inventory record-keeping.
• Excellent time management and ability to multitask in a busy IT environment.
• Clear written and verbal communication; comfortable with user training.

Responsibilities

• Provide IT support for Bath Concepts hardware, software, networking, telephony, A/V, and loT devices.
• Monitor ticket queue to troubleshoot issues, coordinating services, and drive timely resolutions.
• Ensure monthly patches are being applied.
• Assist with standardization of PCs, notebooks, tablets, smartphones, and RF scanning devices.
• Maintains accurate inventory records.
• Implement and oversee printer fleet management, standardization, and lifecycle management.
• Support conference room technologies, including screen casting, collaboration tools, displays, and telephony.
• Assist with employee onboarding, offboarding, hardware deployments, software installations, and workstation refreshes.
• Document configurations, procedures, standards, and troubleshooting processes.
• Identify recurring issues and opportunities to improve IT operations, reliability, and user experience.
• Implement technology and process improvements while minimizing disruption to business operations.
• Perform other IT-related duties and projects assigned by the Information Technology Manager.

Skills

Customer service

Vendor coordination

Asset tracking

Time management

Communication skills

Teamwork

Independent work

Ticket management

On-site support

Microsoft 365

Azure

Intune

Active Directory

Tools

RF scanning devices

Printers

Job description

Bath Concepts Industries, LLC in Libertyville, IL is seeking an IT Support Specialist to provide hands-on, on-site IT support across its Libertyville locations. You will handle hardware, software, networking, and loT devices, working with the MSP and vendors to resolve issues quickly and keep systems secure.

Responsibilities include service desk support, onboarding/offboarding, workstation deployments, software installs, asset management, documentation, and continuous improvement to maintain a