IT Field Support Specialist | On-Site Tech & Systems

Bath Concepts Industries, LLC; Libertyville (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Bath Concepts Industries, LLC in Libertyville, IL seeks an IT Support Specialist to provide hands-on, on-site support across three locations. You will manage tickets, onboard/offboard users, deploy workstations, and maintain documentation.

Ideal candidates have strong customer service, experience with third-party vendors, and familiarity with Microsoft 365, Azure, Intune, and Active Directory. On-site collaboration and occasional off-hours support are expected.

Qualifications

• Customer-focused support experience for end users.
• Experience working with third-party vendors.
• Strong asset tracking and documentation habits.

Responsibilities

• Provide hands-on IT support across software, hardware, networking, and loT devices.
• Monitor ticket queues and coordinate timely resolutions.
• Assist with onboarding/offboarding and workstation refreshes.
• Document configurations, procedures, and troubleshooting steps.
• Support on-site conference room tech and AV equipment.
• Identify recurring issues and suggest improvements.

Skills

Customer service-focused

Vendor management

Asset tracking

Time management

Multitasking

Interpersonal skills

Ticket queue management

Transportation

Independent and team work

Technical communication

Tools

Microsoft 365

Azure

Intune

Active Directory

Job description

Bath Concepts Industries, LLC in Libertyville, IL seeks an IT Support Specialist to provide hands-on, on-site support across three locations. You will manage tickets, onboard/offboard users, deploy workstations, and maintain documentation.

Ideal candidates have strong customer service, experience with third-party vendors, and familiarity with Microsoft 365, Azure, Intune, and Active Directory. On-site collaboration and occasional off-hours support are expected.