On-site IT Support Specialist — Network & User Help

LAVELLE INDUSTRIES INC.; Burlington (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Lavelle Industries is seeking an IT Support Specialist to support our team and operations based in Burlington, WI. In this role, you will provide technical support to employees while identifying opportunities for continuous improvement, streamlining processes, and developing standard work practices.

You will also work closely with our Network Administrator to help maintain and support our network systems. Ideal candidates have a solid IT foundation, familiarity with Windows servers and AD, and

Qualifications

• High School Diploma required; Associate's or Bachelor's in IT or related field preferred, but not required, or equivalent experience.
• Willingness to learn and stay current with recent trends and technology.
• Experience with installation, support, and troubleshooting of Windows Servers, Microsoft Office Suite, and Active Directory.
• Hardware experience with PC workstations, servers, printers, Cisco switching/routers, and smart devices.
• Proficiency with Adobe Creative Cloud, SolidWorks, AutoCAD, MiniTAB, and Sage FA.
• Knowledge of Linux RedHat, UniVerse, SQL Server, Cisco CUCM, ESXi, and vSphere is a plus.
• Solid understanding of networking concepts and communication with non-IT staff.

Responsibilities

• Manage and execute the organization’s Helpdesk process, prioritizing urgent requests first and responding promptly to all.
• Communicate effectively with internal and external customers, in writing and verbally.
• Identify Helpdesk trends and propose/implement solutions to reduce recurring issues and develop standard work.
• Collaborate to remove obstacles by managing internal technical resources.
• Provide daily support for backups, Windows updates, and security upkeep; respond to issues as they arise.
• Assist in managing consignment inventories to meet customer expectations and company goals.
• Make recommendations on equipment purchases as needed; work on network upgrade projects.
• Keep abreast of technological trends and advancements.

Skills

Windows Server

Active Directory

Microsoft Office Suite

Networking

Troubleshooting

Spanish (plus)

Hardware support

Education

High School Diploma

Associate/Bachelor in IT or related field (preferred)

Equivalent experience

Tools

Adobe Creative Cloud

SolidWorks

AutoCAD

MiniTAB

Sage FA

SQL Server

ESXi

vSphere

Linux RedHat

UniVerse

Cisco CUCM

Job description

Lavelle Industries is seeking an IT Support Specialist to support our team and operations based in Burlington, WI. In this role, you will provide technical support to employees while identifying opportunities for continuous improvement, streamlining processes, and developing standard work practices.

You will also work closely with our Network Administrator to help maintain and support our network systems. Ideal candidates have a solid IT foundation, familiarity with Windows servers and AD, and