IT Support Specialist

Apex Systems; Boulder (CO); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

401K plan with company match

Employee stock purchase plan (ESPP)

Job summary

Everforth Apex Systems in Boulder, CO seeks an IT Support Specialist to manage desktop hardware, software, and user training on company networks. You will deliver high‑quality customer service and resolve technical issues across the organization.

Responsibilities include handling tickets in the help desk, configuring PCs/AD accounts, supporting Office 365, and assisting with AV setups and conference rooms. A 1–2 year service desk background and an associate degree are required.

Qualifications

• Associate's degree or equivalent; 1–2 years in a service desk or helpdesk is required.
• Strong customer service background and experience working with end-users.

Responsibilities

• Provide support and training to all users on company-wide network systems.
• Track user support requests and system failures through a help desk system (ServiceNow or Fresh Service).
• Configure and install PC hardware and software, including upgrades and configurations.
• Configure and support all company-approved mobile devices and applications.
• Add new users in Microsoft Active Directory and perform other administrative functions.
• Troubleshoot print queues, print servers, connectivity issues, and client configurations.
• Assist in installation and configuration of LAN equipment, PCs, peripherals, and software.
• Maintain documentation for all hardware and software.
• Provide conference room services, including video conferencing and AV setups.

Skills

Customer service

Desktop support

Networking basics

Education

Associate's degree or equivalent

Tools

ServiceNow

Fresh Service

Active Directory

Microsoft Office

Job description

Job Description

IT Support Specialist

Job#: 3040838

Location

Boulder, Colorado (On-site)

Role Overview

The IT Support Specialist supports all user desktop hardware and applications. This position performs a wide spectrum of IT tasks and requires both general and specific knowledge in many areas. The IT Support Specialist is a direct interface with computer users and will be responsible for providing excellent customer service while resolving technical issues.

Key Responsibilities

• Provide support and training to all users on all company-wide network systems.


• Track user support requests and system failures through a help desk system, such as ServiceNow or Fresh Service.


• Configure and install PC hardware and software, including upgrades and special configurations.


• Configure and support all company-approved mobile devices and applications.


• Provide new employees with an orientation of the computer systems and procedures.


• Add new users in Microsoft Active Directory and perform other administrative functions.


• Troubleshoot print queues, print servers, connectivity issues, and client configurations.


• Assist in the installation and configuration of LAN equipment, PCs, peripherals, and software.


• Maintain documentation for all hardware and software.


• Provide conference room services, including video conferencing and AV setups.

Required Qualifications

Education

Associate's degree or equivalent from a two-year college or technical school. An equivalent combination of education and experience is also acceptable.

Experience

One to two years of related experience in a service desk or helpdesk role is required. Experience should include a strong customer service background and working with end-users.

Technical Skills

Candidates should have knowledge of computer systems (software and hardware), Windows O365, basic Active Directory administration, and the Microsoft Office Suite. Experience in a networked client-server environment (e.g., TCP/IP, DNS, DHCP) is also necessary.

Preferred Qualifications

• IT related certifications are a plus.


• Familiarity with virtualization software, such as VMWare.


• Experience with desktop and laptop imaging.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Equal Opportunity

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

ADA Accommodation Contact

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

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