IT Service Desk Assistant - Onsite Support & Problem Solver

City University of New York; New York, Northern (NY, KY); Hybrid; USD 51,000 - 58,000; Part time

Job summary

City University of New York seeks an IT Support Assistant (Hourly) at Lehman College to resolve routine IT issues and support computing and communications functions across campus.

Under supervision, you will assist students, faculty, and staff via Help Desk, services desk operations, and IT labs, performing incident triage, ticket creation, and basic hardware repair while helping train new staff. This is a 100% in-person posting.

Qualifications

• High School Diploma or equivalent required.
• 1.8 years of related full-time IT work experience or 18 college credits in IT.
• Demonstrated English language proficiency.
• Driver's license may be required in NY.

Responsibilities

• Assist with Help Desk and IT Center operations and ticketing.
• Initial troubleshooting across multiple platforms and modes.
• Train and supervise student staff and part-time personnel.
• Open/close Help Desk and IT Center; generate reports.
• Configure VDI clients and repair equipment as needed.

Education

High School Diploma / GED

Bachelor’s degree in CS/IT (preferred)

Tools

ServiceNow/Track-IT

Lehman 360

Brightspace / LMS

Job description

City University of New York seeks an IT Support Assistant (Hourly) at Lehman College to resolve routine IT issues and support computing and communications functions across campus.

Under supervision, you will assist students, faculty, and staff via Help Desk, services desk operations, and IT labs, performing incident triage, ticket creation, and basic hardware repair while helping train new staff. This is a 100% in-person posting.