IT Support Assistant (Hourly)- Information Technology Support Services

The City University of New York; New York (NY); On-site; USD 51,000 - 58,000; Full time

Job summary

The City University of New York is seeking an IT Support Assistant at Lehman College. This is a fully in-person role where you will assist with routine computing and communications tasks, support service desks, and help maintain equipment on campus.

You will work with a team to resolve issues, document problems, and communicate effectively with students, faculty, and staff. A high school diploma and IT-related experience are required; a degree is preferred.

Qualifications

• High School Diploma or equivalent.
• 18 months of related full-time work experience or eighteen college credits in IT.
• Demonstrated English language proficiency.
• Motor Vehicle Driver's license may be required for some positions.

Responsibilities

• Operate, transport, adjust and configure computing equipment.
• Communicate with users to understand and resolve problems.
• Perform simple repairs to computing equipment.

Skills

Customer service

Communication

Analytical skills

Multi-tasking

Education

High School Diploma

IT degree preferred

Tools

CUNYfirst

Brightspace/Blackboard

MS Office 365

Zoom

ServiceNow/Track-IT

Oracle Manage Access

Lehman 360

Qless

Chatbot

Job description

GENERAL DUTIES

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

GENERAL DUTIES

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

Work Tasks Include As

• Operating, transporting, adjusting, and installing/configuring computing and related equipment
• Communicating with technology users and staff to understand, identify, document and resolve problems
• Performing simple repairs to computing and related equipment.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/

CONTRACT TITLE

IT Support Assistant

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

Lehman College, of The City University of New York, ranks among the top five institutions in the nation for fostering social mobility. A four-year Hispanic-Serving Institution in the Bronx, Lehman offers bachelor’s, master’s, and advanced degrees and certificate programs in the Liberal Arts, sciences, and professions. The College’s community-driven mission and notable academic programs attract a diverse, international enrollment of over 15,000 students who take courses on its 37-acre, tree-lined campus and online degree programs. Many thousands more community members benefit yearly from its active cultural, educational, health, and economic outreach programs and services.

The Information Technology Division of Lehman College is responsible for technology delivery, leadership, and innovation to achieve Lehman's strategic vision of transforming lives and communities.

We deliver

by being accountable for the reliable, service-oriented, and transparent management of computing, data, network, and telecommunications, Service Desk, multimedia and applications and web resources that are responsive to the needs of the College.

We lead

by implementing contemporary technologies that enhance the quality of teaching, learning, research, and work experiences, adding measurable value for the students, faculty, staff, alumni, and communities we serve.

We innovate

by advancing a forward-thinking, seamless, and collaborative technology environment that increases efficiency and ensures the highest quality education.

This position is 100% in-person.

Minimum Qualifications

• High School Diploma, G.E.D., or equivalent
• Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology
• Demonstrated English Language proficiency
• A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

Other Qualifications

Additional Preferred Qualifications

• A degree in computer science or information technology is highly preferred.
• Excellent customer service and communication (written and oral) skills; interpersonal skills to interact with the college community.
• Strong analytical and problem-solving skills with ability to work under pressure and coordinate multiple activities in a dynamic, fast-paced team environment.
• Knowledge of current technologies and platforms used at CUNY as well as at Lehman such as CUNYfirst, Brightspace or Blackboard LMS, MS Office 365 collaboration tools, Zoom, ServiceNow/Track-IT, Oracle’s Manage Access too, Lehman 360, Qless, Chatbot, etc.

Compensation

New Hire: $24.48/per hour*

Incumbent: $27.68/per hour

• This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.

Benefits

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

CLOSING DATE

Review of resumes to being immediately.

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID: 32863

Location: Lehman College