Hybrid Help Desk Technician - Remote & On-Site Support

City of New York; New York (NY); On-site; USD 28,000 - 41,000; Part time

Job summary

The City of New York is seeking a College Aide - Assignment Level to support the DYCD IT help desk and desktop support across multiple NYC locations. You will monitor tickets, assist with IMACs, and help set up AV equipment in conference rooms and training spaces.

Applicants must be enrolled in a college or graduate program with IT-related study; positions are limited to 6 years total across all assignment levels, with part-time scheduling during sessions.

Qualifications

• Matriculation as a college/graduate student for Assignment Level I.
• Continuation as student with required coursework for Assignment Level II including IT/CS related subjects.
• Continuation as student with coursework and IT alignment for Assignment Level III as determined by Technology Steering Committee.

Responsibilities

• Monitor and manage Service Now Help Desk tickets and emails in a timely manner.
• Provide Helpdesk/desktop support for hardware and software systems and peripherals.
• Assist with setting up audio/visual equipment and conferencing spaces.

Education

Assignment Level I

Assignment Level II

Assignment Level III

Tools

Service Now

Job description

The City of New York is seeking a College Aide - Assignment Level to support the DYCD IT help desk and desktop support across multiple NYC locations. You will monitor tickets, assist with IMACs, and help set up AV equipment in conference rooms and training spaces.

Applicants must be enrolled in a college or graduate program with IT-related study; positions are limited to 6 years total across all assignment levels, with part-time scheduling during sessions.